Data Analyst, Voice Analytics

2 weeks ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 95865
**Department**: AR Contact Centre
**Division**: Australia Retail
**Location**: Melbourne
About Us
About the Role
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: 12 Months
**Role Location**: Melbourne
**Work Hours**: Fulltime (Hybrid)
What will your day look like?
Utilize voice analytics software to analyze and interpret voice data from various sources.
Collaborate on the configuration, tuning, and ongoing optimisation of AI/machine learning models to improve system performance and accuracy
Develop and maintain dashboards and reports to visualize key metrics and trends.
Link voice analytics data with other contact center metrics to provide a comprehensive view of performance.
Collaborate with cross-functional teams to identify business needs and translate them into analytical solutions.
Conduct root cause analysis to identify patterns, anomalies, and opportunities for improvement.
Present findings and recommendations to stakeholders in a clear and concise manner.
Ensure data accuracy and integrity by performing regular data validation and quality checks.
Stay updated with the latest trends and advancements in voice analytics and data analysis techniques.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Proven experience as a Data Analyst or similar role, with a focus on voice analytics.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Ability to work independently and as part of a team.
Attention to detail and a commitment to data accuracy.
Experience with voice analytics tools and software
Experience with other data analysis tools and software (e.g., SQL, Python, R).
Knowledge of machine learning and natural language processing (NLP) techniques highly valued.
Familiarity with customer experience and call center operations.
Experience working with real-time data platforms or AI-driven customer experience tools.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
25/05/2025, 11.59pm, (Melbourne Australia)

  • Data Analyst

    6 days ago

    Melbourne, Victoria, Australia The Data Foundry Full time

    Company DescriptionWe are a customer-obsessed, "one stop shop" for all things data-related. We are deliberately narrow in our focus areas but we go deep in each of them. We provide solutions, services and training in the **data strategy, data governance, data security, data management, data classification, data wrangling, data lake, data analytics, data...

  • Data Science And Analytics Consultant- Australia

    1 week ago

    Melbourne, Victoria, Australia Data Science Group Full time

    As a Data Science and Analytics Consultant, you will work with clients to design their AI processes and governance procedures, develop innovative solutions to complex business challenges, provide strategic guidance on leveraging data to drive business outcomes, and design and implement data-driven solutions. You will be responsible for delivering successful...

  • Surveillance Analyst – Data Analytics and Reporting

    1 week ago

    Melbourne, Victoria, Australia Crown Resorts Full time

    Surveillance Analyst – Data Analytics and ReportingSurveillance Analyst – Data Analytics and ReportingBETTER BEGINS HERECrown Melbourne is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change...

  • Data Analytics

    2 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    About the role Data Analyst - People Analytics **Location**: Melbourne or Sydney Blended working Model At ANZ our purpose is to shape a world where people and communities thrive and to achieve this, we need a talented Data Analyst to join our Talent and Culture function. As a Data Analyst you will be responsible for supporting the delivery of People/HR...

  • Voice of Customer

    1 week ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...

  • Data Analyst

    5 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 38951 **Department**: AR Strategic Delivery Australia Data **Division**: Australia Retail **Location**: Melbourne About the role Data Analyst - Retail Analytics **Location**: Melbourne preferred, other locations may be considered Full Time and Part Time opportunities available Blended Working Mode At ANZ our purpose is to shape a world...

  • Data Analysis Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeData Full time $90,000 - $120,000

    **Job Title:** Data AnalystWe are seeking an experienced professional to fill the role of Data Analyst.The ideal candidate will have a strong background in voice analytics, excellent analytical and problem-solving skills, and the ability to work independently and as part of a team.The successful candidate will be responsible for utilizing voice analytics...

  • Data Analytics Manager

    2 weeks ago

    Melbourne, Victoria, Australia The Onset Full time $180,000 per year

    Job DescriptionData & Analytics Manager-Marketing, Growth & Customer Focused | Fast-Growing Scale-UpSydney or Melbourne | Hybrid (2 days WFO, 3 days WFH) | Full-TimeUp to $180k + super + excellent shares & benefitsAre you an experienced analytics leader who loves turning data into sharp insights that shape marketing, brand, and growth strategies? If so, we...

  • Data Analyst, Chapter Lead

    1 week ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 44508 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Melbourne About the role Data Analyst, Chapter Lead - Retail Analytics 12 Month Fixed Term Contract/Secondment Location - Melbourne Blended Working Model - Working from the ANZ workplace 2-3 days a week (minimum 2 days) At ANZ our purpose is to shape a world...

  • Data & Analytics Associate

    1 week ago

    Melbourne, Victoria, Australia Lyka Pet Food Full time

    **Who are we?**Lyka is an Australian founded pet wellness company that's shaking up an outdated industry and paving the way for happier, healthier pets. Sadly, statistics have shown us that approximately eighty percent of pets are suffering from dental disease, with one in every three being diagnosed with cancer, and forty-one percent overweight. As humans...