Change Officer

2 weeks ago

Brisbane, Australia Queensland Police Service Full time

The Frontline & Digital Division offers a supportive and people-focused work environment that supports work-life balance.
We also offer rewarding career development, access to ongoing learning and training opportunities and generous superannuation contributions
**The Core Capability Requirements for this role are**:

- Contribute to the effective quality assurance and governance of IT changes to ensure risk is mitigated, appropriate stakeholder communication and approval is obtained, and a successful progression to production is achieved.
- Coordinate the compilation of Change Management documentation in preparation of the Technical Change Advisory Board (CAB) and CAB Forums, including identifying agenda items, ensuring prerequisites for changes to progress have been met, recording outcomes and distributing reports.
- Contribute to the management of emergency changes including providing advice to management and stakeholders regarding the impact and scheduling and obtaining appropriate senior management and executive management approvals.
- Monitor and assess changes made by external agencies or vendors which may impact on F&DS supported systems to ensure conflicts in scheduling are avoided, and appropriate and timely communication of changes is provided to stakeholders.
- Contribute to the prevention of Major Incidents through maintaining close working relationships with Release Management, Problem Management, Major Incident Management, and operational support teams.
- Educate F&DS management and staff in structured Change Management processes and perform continual process improvement to ensure efficient and effective local work practices.

**Role Requirements**:
Technical/ Operational/ Educational experience
Highly Desirable
- ITIL Foundations awareness (in particular Change and Release Management) Desirable
- Service Management Tool Skills
- vFire v9
- ICT Change Management Experience
- SharePoint knowledge
- Analysis and Reporting Tool Skills

SFIA Skills
The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:
**Level**: 3Skill Code(s)CHMG - Change controlFurther information can be found on the SFIA site by searching for the 'skill' code (e.g. ITMG) and then referring to the skills listed under the applicable 'level' e.g. level 5.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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