Current jobs related to Euc Technical Lead - Hume - Nitrexo
-
Technical Procurement Officer
2 days ago
Hume, Australia Electro Optic Systems Pty Ltd Full timePosted: 20/08/2025 Closing Date: 29/08/2025 Job Type: Permanent - Full Time Location: Hume Job Category: Logistics, Supply & Transport Electro Optic Systems (EOS) is a leading force in the design, development, and manufacturing of advanced defence systems. We are currently seeking a Technical Procurement Officer to join our team in Canberra. If you are...
-
Technical Procurement Officer
1 week ago
Hume, Australia Electro Optic Systems Pty Ltd Full timePosted: 22/05/2025 Closing Date: 22/06/2025 Job Type: Permanent - Full Time Location: Hume Job Category: Logistics, Supply & Transport **Technical Procurement Officer** Electro Optic Systems (EOS) is currently searching for an experienced Technical Procurement Officer to join our supply chain team on a permanent full time basis. The defence business...
-
Technical Procurement Officer
2 weeks ago
Hume, Australia Electro Optic Systems Pty Ltd Full time $80,000 - $120,000 per yearPosted: 20/08/2025Closing Date: 29/08/2025Job Type: Permanent - Full TimeLocation: HumeJob Category: Logistics, Supply & TransportElectro Optic Systems (EOS) is a leading force in the design, development, and manufacturing of advanced defence systems. We are currently seeking a Technical Procurement Officer to join our team in Canberra. If you are an...
-
Technical Sales Representative
1 week ago
Hume, Australian Capital Territory, Australia Daimler Trucks Canberra Full time $73,150 - $75,000 per yearDaimler Trucks Canberra is hiring a Full time Technical Sales Representative role in Hume, ACT. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning Tuesday: Morning Wednesday: Morning Thursday: Morning Friday: Morning Saturday: Morning 2-3 years of relevant work experience required for this...
-
Lead Project Scheduler
2 weeks ago
Hume, Australia Nitrexo Full time**About Us** The defence business develops and produces remotely controlled weapon systems and ancillary products. These systems are adaptable to suit potential customer weapon inventories and comprise state-of-the-art gimbal mounts, fire control systems and world-class sensor units. We continually strive to help our people achieve personal goals, engaging...
-
Technical Sales Representative
1 week ago
Hume, Australia Daimler Trucks Canberra Full timeDaimler Trucks Canberra is looking for an enthusiastic and highly motivated professional to join our parts/service department. We retail globally recognized products including Mercedes Benz, Freightliner & FUSO Trucks, world leading brands. A proud Daimler Elite Certified Dealer, driving ahead with great passion and exceptional customer service. We have a...
-
Design Manager
1 week ago
Hume, Australia Zinfra Full time**Who We Are** Zinfra is a leading partner in the design, build, operation and maintenance of Australia’s energy and utilities infrastructure. Delivering a $1B portfolio annually, the work we do is essential to bringing energy to our communities safely and reliably, while powering the nation’s energy transition. With a diverse workforce of more than...
-
Electrical Network Specialist
2 weeks ago
Hume, Missouri, Australia beBeeDiversity Full time $90,000 - $120,000About UsWe are a leading infrastructure services provider committed to delivering exceptional solutions in the energy and utilities sectors.Our team consistently strives to exceed client expectations and make a difference in the communities we serve.The primary purpose of this role is to maintain the integrity of electricity distribution networks in a safe,...
-
Power System Protection Specialist
2 weeks ago
Hume, Missouri, Australia beBeeProtection Full time $90,000 - $120,000About UsWe are a leading provider of infrastructure services committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors.Our team consistently strives to exceed client expectations and make a positive impact in the communities we serve.About the roleThis is an exciting opportunity for a dedicated professional to ensure...
-
Strategic Sourcing Manager
3 days ago
Hume, Australia Electro Optic Systems Pty Ltd Full timePosted: 07/01/2025 Closing Date: 07/02/2025 Job Type: Permanent - Full Time Location: Hume Job Category: Logistics, Supply & Transport **Strategic Sourcing Manager** An exciting opportunity for an experienced Strategic Sourcing Manager to join our team in Canberra to enhance our Global Supply Chain capabilities. **About Us** Electro Optic Systems...
Euc Technical Lead
2 weeks ago
**About Us**
**Benefits**:
- Structured friendly and supportive team
- Learning and development opportunities
- Flexible Working Hours
- Working from home options
- Opportunities for further career development
- Free Parking
- Paid parental leave
- Employee incentive scheme
- EOS is an Equal Opportunity Employer.
**About the role**
As Service Desk Team Leader, you will lead the EOS Service Desk in providing level 1 and 2 support to EOS staff based in Australia, Singapore, and the Middle East. You will work in close collaboration with the EOS ICT Manager to develop the EOS Service Desk into a professionally managed environment. This position is an integral part of the ICT operations team and will work closely with the Global Head of ICT and other leadership teams to deliver high quality service to EOS staff. The key responsibilities of this role will include but not be limited to:
- Manage the day-to-day call centre coverage, queue management and ticket handling and identify improvements to processes to support customer outcomes.
- Manage all people - Individual Development Plans, Roster Management, Coaching and Leave management for Service desk staff.
- Act as the first level escalation point for timely resolution of tickets and critical incidents.
- Work with senior analysts on regular incidents, impacts and potential improvements for staff.
- Generate reports, both technical and managerial, to monitor service desk performance and communicate with senior management as required.
- Document and maintain support process knowledge material and keep team updated.
- Maintain an Asset register of all IT assets.
- Provide and review the team’s input into recommendations on Process Improvement initiatives and implement as appropriate.
- Deploy and manage desktop hardware through Intune to new and existing staff.
**Desired Skills and Experience**:
**About You**
To be successful in the role you will be a technically sound people leader and a problem solver, with a strong customer mind-set. You should be detail oriented and able to demonstrate:
- Tertiary qualifications in Information Technology or relevant industry experience
- Experience as a Service Desk Team Leader of 3-5+ years working in IT Service Management or a similar role.
- Demonstrated experience with all aspects of Service Desk e.g. People management, Reporting, rostering, Process documentation, Escalation management
- Demonstrated management and deployment knowledge of MS Windows 7/10/11, MS Office (2013, 2016), O365 and Intune.
- Sound knowledge of VPN, IE, and Network Connectivity fundamentals.
- Effective oral and written communication skills to ensure clear and accurate communications with all stakeholders.
- Effective negotiation and problem resolution skills
**How to Apply**
Due to Australian Government security clearance requirements for this role, you must be an Australian Citizen and eligible to obtain and maintain appropriate security clearances.
Tagged as: information technology, engineering, CUSTOMER SERVfUICE
