Cx Manager

2 days ago

Sydney, Australia Cashrewards Full time

Heyyyyy We're Cashrewards, Australia’s most loved cashback platform.
- Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.

**About the Role**

As the CX (Customer Experience) Manager at Cashrewards, you will be a key player in enhancing the overall satisfaction and engagement of our members as well as advocating and representing the voice of the customer. You will partner with internal teams to address key drop-off points, capitalise on opportunity areas, and design signature journeys that create memorable experiences for Cashrewards members.

**Your Focus**:

- Collaborate to address key drop-off points by building new capabilities and alleviating pain points identified through journey mapping.
- Actively address key opportunity areas within member journey mapping across all journey stages partnering with cross functional teams to execute.
- Collaborate to design signature journeys based on journey mapping, aiming to deliver more "Moments of Yay" for Cashrewards members.
- Monitor and analyse user feedback and behaviour continually to refine, enhance, and optimise the member journey.
- Enhance and evolve CX analytics dashboards.
- Manage Member Journey Map iterations.
- Collaborate closely with the Member Services team, leveraging the Voice of Customer insights to identify trends in member inquiries and NPS, and taking actionable steps to enhance the overall customer experience.
- Collaborate with internal stakeholders to align CX strategies and initiatives with broader business goals.
- Create and manage forums to align focus on the customers.

**About You**:

- Demonstrated CX (Customer Experience) experience in a fast-moving industry.
- Demonstrate a passion for delivering exceptional customer experiences and driving customer satisfaction.
- Demonstrated collaboration and communication skills to effectively partner with cross-functional teams.
- Practical experience in HCD (Human-Centered Design) practices.
- Excellent project management and organisational skills.
- Must demonstrate experience leading change programs in fast moving environments.
- Demonstrated analytical skills with a data-driven approach to problem-solving.
- Must possess a growth mindset and enjoy working in fast-pace and dynamic environment.
- Another cool thing, we're right smack-band in the middle of Sydney CBD (next to the QVB) so we're easy to get to.

There's lots more to love about working here, like:

- Flexible working
- Friday hours (finish at 3pm on Fridays)
- Double cashback
- Free access to Headspace
- Discounted fitness classes and wellness offering
- Birthday leave
- 16 weeks paid parental leave
- Ability to work up to 90 days a year from anywhere in the world
- Awesome people who you'll get to know at some of our awesome celebrations and social events

So if you’re keen to jump on board and help us steer this fine ship into the future, don’t let this opportunity pass you by. So jump in, forget FOMO. Join the Cashrewards team today.

  • Enterprise Account Executive

    7 days ago

    Sydney, Australia Probe CX Full time

    **Shape the Future of Customer Experience with Probe CX** At Probe CX, we don't just participate in the industry—we're leading it. As the largest BPO in the Southern Hemisphere, we're on a mission to redefine customer experience through digital innovation. With the BPO/CX sector set to grow by 10% year on year until 2035, there's never been a better time...

  • Cx Specialist

    7 days ago

    Sydney, Australia Ashdown Consulting Full time

    $616 - $801 per day + super - 10 Month Contract - New South Wales - flexible **CX Specialist | 10 months contract | Up to $880 /day incl. super** - $616 - $801 per day plus super - 10 month contract - New South Wales (flexible working arrangements) **About the Company** This NSW Government agency is passionate about making NSW a better place to live, work...

  • Cx Specialist

    2 weeks ago

    Sydney, Australia DLL Full time

    **CX Specialist** An exciting new permanent opportunity has become available within the ANZ DLL team for a CX Specialist. This role aims to exceed the end-to-end needs of our partners and customers and offer an amazing customer experience when doing business with DLL. DLL is looking to accelerate its speed of change to enhance the customer experience via a...

  • CX Operations Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ResMed Full time

    Join Us to Shape Exceptional ExperiencesLet's talk about the TeamThe CX Ops & Futures team is how we make great experience design possible at scale. We're a small, high-impact group with two connected areas of focus:CX Ops supports the day-to-day systems, tools, and processes that help design and research run smoothly.CX Futures explores what's next, helping...

  • CX Operations Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ResMed Full time

    Join Us to Shape Exceptional ExperiencesLet's talk about the TeamThe CX Ops & Futures team is how we make great experience design possible at scale. We're a small, high-impact group with two connected areas of focus:CX Ops supports the day-to-day systems, tools, and processes that help design and research run smoothly.CX Futures explores what's next, helping...

  • CX Operations Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Resmed Full time

    Join or sign in to find your next jobJoin to apply for the CX Operations Specialist role at Resmed2 days ago Be among the first 25 applicantsJoin to apply for the CX Operations Specialist role at ResmedGet AI-powered advice on this job and more exclusive features.Join Us to Shape Exceptional ExperiencesLet's Talk About The TeamThe CX Ops & Futures team is...

  • CX Operations Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Resmed Full time

    Join or sign in to find your next jobJoin to apply for the CX Operations Specialist role at Resmed2 days ago Be among the first 25 applicantsJoin to apply for the CX Operations Specialist role at ResmedGet AI-powered advice on this job and more exclusive features.Join Us to Shape Exceptional ExperiencesLet's Talk About The TeamThe CX Ops & Futures team is...

  • Cx Consultant

    7 days ago

    Sydney, Australia Qualtrics Full time

    At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit,...

  • Cx & Marketing Consultant

    2 days ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Cx Principal Design Lead

    7 days ago

    Sydney, Australia Bluefin Resources Full time

    Newly created Strategic CX role - Meaningful design that matters! - Flexi Working, Open to Remote NSW + Compressed weeks! **CX Design Principal Lead** - Newly created Strategic CX role - Meaningful design that matters! - Flexi Working, Open to Remote NSW + Compressed weeks! **The Company** This organisation is a government agency responsible for managing...