Information Technology Officer

**Information** **package**:
**Information Technology**

**Officer**

**Applications** **close** **11.59pm** **Thursday 21 November** **2024**

**Information Technology Officer**

We are on the hunt for an Information Technology Officer. This position will contribute to the

proactive delivery of service that helps to ensure the availability and reliability of Riverina

Water’s Information Technology (IT) infrastructure.

**What’s** **in** **it** **for** **you?**
- $79,133 to $89,065 gross per annum
- 70 hours, 9-day fortnight - What will you do with 26 long weekends a year?
- Retire with more 17% superannuation - 5.5% above the required contribution
- Achieve within a supportive environment with a strong focus on employee professional

development and wellbeing.

**How** **can** **you** **apply?
To chat about this opportunity, please contact Damian Gregory, Manager Technology and Information, via

To be considered for this position you must currently have the right to work in Australia.

Applications will be accepted until **11:59pm** **Thursday 21 November** **2024**
- Riverina_ _Water_ _is_ _an_ _EEO_ _employer._ _We_ _promote_ _an_ _inclusive_ _workplace_ _and_ _encourage_
- applicants_ _who_ _reflect_ _diversity_ _of_ _gender,_ _culture,_ _experience,_ _and_ _skills._

**Information Technology Officer**

Thank you for your interest in this position.

Please review the information available and should you have questions or wish to discuss the

position, please contact me.

**The** **position**

Playing a key role in delivering proactive services, the Information Technology (IT) Officer ensures

the organisation's IT infrastructure remains available and reliable. They work to maintain and

improve service levels, minimise issues with daily operations, and foster effective communication

with relevant stakeholders to keep everything running smoothly.

**Qualifications** **and** **skills** **required
**We encourage applicants to tell us as much as possible about the qualifications and skills they

**Remuneration** **and** **benefits**

Riverina Water enjoys a favourable reputation as a satisfying and rewarding workplace,

demonstrated by a relatively low staff turnover. The Hammond Avenue site is the location of

practical and modern workplaces including the administration, workshops, works depot, store

and main filtration plant. All buildings and vehicles are smoke-free workplaces, and staff

welfare through work health and safety and other provisions is a priority.

The commencing salary for this position is $79,133.60 to $89,065.08. In addition, we contribute

5.5% additional superannuation (17% superannuation from 1 July 2024), and employees may

salary sacrifice or make personal (non-tax deductible) contributions for additional super.

Our working conditions include a 70 hour, 9-day fortnight, with opportunities for professiona l

development and access to long service leave after five years. Additional purchased leave

options are also available.

I would welcome the opportunity to discuss this exciting opportunity with you and look forward to

Regards,

Damian Gregory

Manager Information Technology

**INFORMATION TECHNOLOGY OFFICER**

**POSITION TITLE**:Information Technology Officer **Date revised: 24 June 2024
**REPORTS TO**:Technology & Information Manager **Modified by: Damian Gregory
**NUMBER OF DIRECT REPORTS**:0

**Approved by: A Crakanthorp
**DIRECTORATE**:Corporate Services

**Purpose of Position**
Contributing to the proactive delivery of services that help ensure the availability and reliability of the

organisations Information Technology (IT) infrastructure. The Information Technology Officer ensures
that service levels are maintained and continuously improved, problems with the day-to-day delivery
of services are minimised and effective communications with relevant stakeholders are maintained.

**Key Responsibilities**

Perform ITIL governed IT Service Desk functions. Prioritise, monitor, and action, incoming support and

services requests. Perform 2nd level End User Computing requests and escalate 3rd level requests to
peers or vendors as appropriate. Inform the user submitting the request of progress. Resolve issues and
verify solution effectiveness through testing and user interaction.

Provide, maintain, and support 2nd level End User Computing services including but not limited to

desktops, printers, and mobile devices. Ensure devices are secure, managed and fit for purpose to meet
the organisation’s needs.

As guided by the manager, procure end user computing accessories, devices, subscriptions,
consumables, maintain & update stocks, and the IT asset records.

As guided by the manager facilitate and contribute to the support, administration and continuous

improvement of infrastructure monitoring, security activities, and checks on components such as servers,
storage devices, network components and end user computing devices. Ensure that components are
secure and mainta