Shared Services Support Officer

4 days ago

Wagga Wagga, Australia Transport For NSW Full time

**Shared Services Support Officer**:

- Organisation/Entity: Transport For NSW- Job category: Projects- Job location: Wagga Wagga, NSW, AU, 2650- Job reference number: 96853- Employment type: Fixed Term Full-Time- Salary range: $72265.0-$79489.0

**You’re agile, keen and open to meaningful work and opportunities that come your way.**
***
**Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.**

**In this role, you'll**:
You will act as the first point of contact across multiple customer service channels adhering to processes, providing prompt and proactive customer service, processing transactions, and escalating where necessary in a timely manner.

**This is a temporary position until 11th May 2025 at this stage.**

**For more information on this position and business unit, **view the role description**, and **click here** to view the information pack.**

**About you**

You have worked for an established organisation providing customer service either face to face or over the phone. You’re process driven and able to ask the right questions to find a solution efficiently. You’re comfortable working against high volumes, flexible to work against a roster and technology savvy enough to learn multiple systems simultaneously.

**Who we are**

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

**This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.**

**Applications close: 11:59 pm Sunday 3rd November 2024.**

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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