Production Support Analyst

3 days ago

North Sydney, Australia NextGen.Net Full time

Company Description
**NextGen.Net** is Australia's leading provider of non-proprietary Software as a Service (SaaS) technology solutions to the mortgage lending industry. We are focused on delivering quality products and services to a range of financial institutions and intermediaries. Our_ 'ApplyOnline'_ platform is an industry standard in the provision of digital loan lodgement and assessment. We are experiencing strong growth and have an exciting roadmap full of opportunity in the Australian financial landscape.

**Job Description**:
We are seeking a talented Support Analyst to join our Production Support Team.
- Issue Logging
- Issue Validation and Reproduction
- Severity Assessment
- Issue Communications
- Issue resolution via the utilisation of KnowledgeBase articles and
- Escalation of tickets to Level 2 Analysts or other SME's where required.

**Qualifications**:
**What you need**
- Excellent interpersonal and communication skills (written and verbal).
- Degree or Diploma in an IT related area

**What would be nice**
- Prior experience working in an Application support role.
- Some knowledge or experience of the mortgage, banking or finance industries.
- Knowledge of IT support methodologies (e.g. ITIL)
- Application development experience (i.e. SQL, XML, XSLT, JavaScript & Classic ASP)
- Prior team leadership experience e.g. university projects or in the sporting arena.

Additional Information
**About you**

You must have/be:

- Have an aptitude for problem solving and issue diagnosis.
- A keen eye for detail.
- Process focused with the ability to rigorously follow and ensure compliance to procedures.
- Ability to work independently and as a member of a team.
- Able demonstrate the ability to meet and maintain deadlines.
- A capacity to learn new skills as required.

**What's next?**
Send us your resume and a cover letter describing your suitability for this role. If you have the right skills and experience for the role, someone from our Recruitment team will be in touch.

Thank you for taking the time to apply

  • Production Support Analyst

    2 weeks ago

    North Sydney, Australia NextGen Full time

    Description NextGen.Net is Australia's leading provider of non-proprietary Software as a Service (SaaS) technology solutions to the mortgage lending industry. We are focused on delivering quality products and services to a range of financial institutions and intermediaries. Our 'ApplyOnline' platform is an industry standard in the provision of digital loan...

  • Product Implementation Analyst

    1 week ago

    North Sydney, Australia Blackhawk Network Full time

    Overview: Blackhawk's Operation team is looking for a Product Implementation Analyst to join to the growing team. The role of the Product Implementation Analyst is to make all retail, digital, and incentive products available for sale by implementing them utilizing our established onboarding process across the APAC region. Success in the role will be...

  • Product Implementation Analyst

    2 weeks ago

    North Sydney, Australia Blackhawk Network Full time

    About Blackhawk Network: Overview: Blackhawk's Operation team is looking for a Product Implementation Analyst to join to the growing team. The role of the Product Implementation Analyst is to make all retail, digital, and incentive products available for sale by implementing them utilizing our established onboarding process across the APAC region. Success...

  • Product Analyst, Channels

    22 hours ago

    North Sydney, Australia Equifax Full time

    **What you'll do** Join our Product Channels team where you’ll support digital platforms and the global transformation of how we interact with our customers. As a Product Analyst, you will be responsible for performing business and product analysis across the full spectrum of an assigned programme, from inception/business case and problem identification...

  • Support Analyst

    1 week ago

    North Sydney Council, Australia livepro Australia Limited Full time $60,000 - $120,000 per year

    ABOUT LIVEPRO:livepro is an Australian SaaS product gone global in the knowledge management space empowering contact centers to deliver answers (not information) to their customers since 2001. With headquarters in Sydney NSW. We're currently looking for a Support Analyst to join our fun & cohesive team.WHY LIVEPRO?Be a part of an exciting Aussie software...

  • Product Analyst

    7 days ago

    Sydney, Australia Southern Cross Austereo Full time

    **Product Analyst**: **Sydney** - **Salaried**: Southern Cross Austereo is all about delivering **absolutely engaging** entertainment solutions across an unrivalled portfolio of multimedia brands with the biggest shows, the best talent, and most exciting events across Australia. We engage staff who are the best in the business and want to work for a...

  • Product Support Analyst

    2 weeks ago

    Sydney, Australia Cognizant Full time

    **The Role**: In this high-impact role, the Product Support Analyst will be responsible for: - **Level 2 Product Support**: Triaging incoming cases, troubleshooting, analyzing, and identifying software-related issues, and proposing solutions. - **Issue Resolution**: Own, investigate, and resolve complex issues within agreed SLA’s. - **Product Upgrades and...

  • Product Analyst

    1 week ago

    Sydney, Australia Qantas Airways Limited Full time

    Great opportunity within our Qantas Technology Services Team- Challenge yourself with an opportunity to innovate and drive change through technology- Permanent, full time role - working at our Mascot Campus At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re...

  • Product Analyst

    1 week ago

    Sydney, Australia Qantas Airways Limited Full time

    Great opportunity within our Qantas Airline Business Unit - Challenging opportunity to innovate and drive change through technology - Permanent role - working at our Mascot Campus At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we...

  • Product Analyst

    3 days ago

    Sydney, Australia Qantas Airways Limited Full time

    Great opportunity within our Qantas Airline Business Unit - Challenging opportunity to innovate and drive change through technology - Permanent role - working at our Mascot Campus At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we...