Production Support Analyst

2 weeks ago

North Sydney, Australia NextGen.Net Full time

Company Description
**NextGen.Net** is Australia's leading provider of non-proprietary Software as a Service (SaaS) technology solutions to the mortgage lending industry. We are focused on delivering quality products and services to a range of financial institutions and intermediaries. Our_ 'ApplyOnline'_ platform is an industry standard in the provision of digital loan lodgement and assessment. We are experiencing strong growth and have an exciting roadmap full of opportunity in the Australian financial landscape.

**Job Description**:
We are seeking a talented Support Analyst to join our Production Support Team.
- Issue Logging
- Issue Validation and Reproduction
- Severity Assessment
- Issue Communications
- Issue resolution via the utilisation of KnowledgeBase articles and
- Escalation of tickets to Level 2 Analysts or other SME's where required.

**Qualifications**:
**What you need**
- Excellent interpersonal and communication skills (written and verbal).
- Degree or Diploma in an IT related area

**What would be nice**
- Prior experience working in an Application support role.
- Some knowledge or experience of the mortgage, banking or finance industries.
- Knowledge of IT support methodologies (e.g. ITIL)
- Application development experience (i.e. SQL, XML, XSLT, JavaScript & Classic ASP)
- Prior team leadership experience e.g. university projects or in the sporting arena.

Additional Information
**About you**

You must have/be:

- Have an aptitude for problem solving and issue diagnosis.
- A keen eye for detail.
- Process focused with the ability to rigorously follow and ensure compliance to procedures.
- Ability to work independently and as a member of a team.
- Able demonstrate the ability to meet and maintain deadlines.
- A capacity to learn new skills as required.

**What's next?**
Send us your resume and a cover letter describing your suitability for this role. If you have the right skills and experience for the role, someone from our Recruitment team will be in touch.

Thank you for taking the time to apply

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