Library Services Officer

4 days ago

Traralgon, Australia LaTrobe City Council Full time

**Library Services Officer - Casual**

**Locations: Moe, Morwell, Churchill and Traralgon Libraries**

**Hourly Rate: $50.56 - $53.90 plus 12% superannuation**

**Department: Active Communities & Partnerships**

**Do you want to make an IMPACT?**

**About this Role**

As a Library Services Officer you will be responsible for delivering excellent customer service as the first point of contact for visitors to our Latrobe City libraries.

You will manage the day-to-day customer service interactions with Latrobe City’s library patrons and visitors, including accurately processing payments and providing information to customers.

In this role, you will have the opportunity to undertake a range of activities including:

- Advising on digital resources.
- Presenting story time and other programs.
- Recommending great reading.
- Preparing interesting displays.
- Accurately processing payments.

**About You**

For this position we are seeking enthusiastic individuals with great communication skills and a passion for providing high-level customer service.

You will have:

- Demonstrated experience working in Public Libraries or in a professional customer service environment.
- A high-level commitment towards working as a part of professional librarian in a small team environment.
- Excellent interpersonal skills and customer service skills.
- Ability to follow the procedures and processes associated with a community library environment and deliver library programs.

**To apply**

For further information contact **Ann Sims, Team Leader Customer Experience & Libraries - West**on **0461 541 379**for a confidential discussion.

**Child Safe Organisation**

Latrobe City Council has a zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Our recruitment practices reflect this.

**Diversity and Inclusion**

At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

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