Client Support Specialist

**Introduction**:
Who are we?
Building a better future for our Communities.
Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.
We are committed to assisting our clients and their communities to achieve a better future.
We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.
**Description**:
Primary Purpose
We are currently looking to fill two Client Support Specialist vacancies. One at our Common Ground site in Gungahlin, which will assist with our Queanbeyan portfolio and the other at our Ainslie Village site. The objective of the Client Support Specialist is to operate as the key point of contact for clients within a specific housing portfolio. The role focuses on key aspects of tenancy management, delivered under the guidelines of the Residential Tenancies Act. A primary focus is for coordinating support services and community participation programs to ensure long term and sustainable tenancies are maintained and connections are built with the communities.
All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.
**This role will be responsible for**:

- Build relationships with clients to ensure an excellent level of service that promotes engagement and maximises the opportunity for the sustainability of housing and pathways out of social housing where appropriate
- Develop and maintain relationships with client support agencies and government departments
- Undertake periodical inspections and property condition reports and support client to implement and maintain appropriate property care and use
- Promote positive neighbourhood engagement and address any neighbourhood complaints.
- Work collaboratively internally with other functions or teams to ensure the client needs are appropriately or adequately addressed (e.g. repairs and maintenance, rent management, income review, preparing for tribunal)
- Conduct regular reporting and compliance related activities to ensure KPIs are achieved and registration requirements are met
- Maintain practice and performance against the National Community Housing Standards

**Skills and Experiences**:
Selection Criteria/Essential Skills - To ensure success in this position, you must have:

- Cert IV in Social Housing (desirable)
- Up to date knowledge of relevant tenancy and housing legislation
- Knowledge of social housing policies and procedures
- Sound understanding of social and community issues impacting on social and affordable housing clients
- Sensitivity and understanding of cultural and socio-economic characteristics
- Current driver’s license, Working with Vulnerable People Card and AFP Police Check

A few benefits of working at Argyle Housing
- Generous salary
- Not-for-Profit salary sacrifice options
- Free Time - One day off a month awarded to each Team Member to rest and recharge
- Paid Parental Leave
- Staff Recognition and Reward scheme
- Staff Wellbeing scheme
- Volunteer leave
- Work/life balance

This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community.
Next Steps
Applications Close
Questions?