Shared Services Support Analyst

Our Purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the role
The Shared Services Support Analyst is responsible for assisting the Manager - ANZ Shared Services with the development and implementation of business plans and initiatives for the functional area in line with the broader Datacom direction. The Shared Services Support Analyst is the intermediary between end-users and IT delivery to ensure that business/user requirements are delivered in IT solutions. The role works closely with internal stakeholders and is responsible for delivering a customer centric people service across the business.
What you will do
- Supporting the implementation of strategy for the functional area, in line with the broader Datacom strategy.
- Delivery of people and culture data and analytics and implementing the appropriate improvement initiatives.
- Ensuring the effective use of people and culture initiatives and process compliance across the organisation.
- Collaborating with the broader people and culture team to ensure the delivery of a leading employee experience.
- Maintaining and administering accurate people information in Datacom’s systems and ensuring confidentiality is protected where required.
- Ensuring processes and documentation are kept up to date.
- Working to streamline and improve onboarding/off-boarding processes, HR data management and reporting.

What you will bring
- Administrative background and business acumen.
- Knowledge in human resource best practice principles, initiatives and processes.
- Some knowledge of state, federal and company compliance.
- High level of IT literacy.
- Experience with supporting the deployment of a range of human resources initiatives within a complex industry.
- Demonstrated experience in identifying, developing and implementing organisational policies and procedures that ensure efficiency and respond to business demands.
- Ability to interact with a variety of stakeholders and team members within own area of expertise.
- Proven analytical and problem-solving skills.
- Strong communication skills with excellent writing ability and attention to detail.
- Strong organisational skills with the ability to balance workload and conflicting priorities.

Culture and Benefits
Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.