Service Improvement Officer

2 weeks ago

Canning Vale, Australia Blackwoods Full time

**YOUR OPPORTUNITY**

We believe in providing outstanding service to our customers and right now we are looking for an experienced Service Improvement Officer to join the team based in Canning Vale, WA.

The Service Improvement Officer will primarily focus on providing are customer service, focused on the delivery on our Customer Promise. In addition, you will also provide an exceptional level of service to customers relating to the Blackwood’s product range and meeting sales targets through the timely and effective supply of product.

**Working as an integral part of our highly effective and friendly team you will be responsible for**:

- Provide excellent service to both internal and external customers by quickly completing tasks
- Focus on finding solutions that get the fastest results for customer backorders, considering both cost and outcome
- Actively seek ways to improve processes and find solutions that benefit both the customer and the business
- Take charge of resolving issues quickly and thoroughly
- Handle administrative tasks efficiently and follow business processes
- Be versatile and able to perform all roles within the team
- Understand the business relationships with customers and stay updated on all processes and procedures
- Demonstrate Blackwoods’ values and communicate effectively with customers

**What You'll Bring to the Team**:

- Strong problem-solving skills and abilities
- A passion for expediting and resolving supply delays
- Able to action a high level of data entry and system updating
- The ability to thrive in a fast-paced environment and excel in a high-pressured role
- Intermediate to advance Microsoft Excel skills
- Outstanding communication skills coupled with the ability to adapt communication style to suit your customers’ needs
- Strong attention to detail

**Why Our Team Enjoys Being Part of Blackwoods**:
To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:

- Team member discount card for Kmart, Bunnings, Target & Officeworks.
- A secure career with a proudly Australian company.
- Attractive permanent salary and incentives.
- A successful Refer-A-Friend program, earning up to $2,000 for each referral
- Additional Wesfarmers discounts from over 300 corporate partners.

**NEXT STEPS**

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