
Client Services Officer
7 days ago
Location
Canning Vale, WA
- Job Type Part Time
- Brand APM Group
Reference
REF823H
Forget everything you know and expect about working in a call centre customer service team. This is a customer service environment where you’re encouraged to use initiative and your brain. At Assure, we coach and encourage you to focus on delivering a quality experience for our clients first time, every time.
At Assure, we pride ourselves on delivering exceptional customer service and support. We are looking for a dynamic Client Services Officer to join our team and help us continue to exceed our customers' expectations.
You will play a pivotal part between linking our customers with our Assure EAP services. Due to the nature of these calls, it is crucial that you can think quick on your feet and use your skill and knowledge to ensure calls are handled with empathy and quality assurance to ensure best practice outcomes.
Using your outstanding customer service skills will ensure that performance targets are being met whist being able to proactively manage customers and assist appropriately to deliver the best possible customer experience.
**You are natural at being able to**:
- Listen to the client and understand their enquiry.
- Collaborate with other team members and departments to deliver optimal solutions.
- Confidentially capture/ update information into our systems
- Use a range of systems to locate and provide accurate information to both internal departments and to clients
This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 4pm. We can work with you to plan hours that suit your needs
**To be successful, you should**:
- Have a passion for delivering outstanding customer experience. This might come from a previous call centre role or perhaps you have worked in retail in a customer facing role
- Be able to multitask across different systems including the Microsoft Office suite and CRMs
- Be a fast, autonomous worker who can work effectively alone and within a team setting; and
- Have a high level of attention to detail and resourcefulness
As we form part of the APM group of companies, your career opportunities will take you are far as you wish
Assure forms part of the APM group of companies who are a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.
When you join APM, there’s an opportunity to grow your career, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
At Assure, we pride ourselves on delivering exceptional customer service and support. We are looking for a dynamic Client Services Officer to join our team and help us continue to exceed our customers' expectations.
You will play a pivotal part between linking our customers with our Assure EAP services. Due to the nature of these calls, it is crucial that you can think quick on your feet and use your skill and knowledge to ensure calls are handled with empathy and quality assurance to ensure best practice outcomes.
Using your outstanding customer service skills will ensure that performance targets are being met whist being able to proactively manage customers and assist appropriately to deliver the best possible customer experience.
**You are natural at being able to**:
- Listen to the client and understand their enquiry.
- Collaborate with other team members and departments to deliver optimal solutions.
- Confidentially capture/ update information into our systems
- Use a range of systems to locate and provide accurate information to both internal departments and to clients
This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 4pm. We can work with you to plan hours that suit your needs
**To be successful, you should**:
- Have a passion for delivering outstanding customer experience. This might come from a previous call centre role or perhaps you have worked in retail in a customer facing role
- Be able to multitask across different systems including the Microsoft Office suite and CRMs
- Be a fast, autonomous worker who can work effectively alone and within a team setting; and
- Have a high level of attention to detail and resourcefulness
As we form part of the APM group of companies, your career opportunities will take you are far as you wish
Assure forms part of the APM group of companies who are a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for ou
-
Client Services Officer
6 days ago
Canning Vale, Australia APM Full timeForget everything you know and expect about working in a call centre customer service team. This is a call centre environment where you’re encouraged to use your brain. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers in a...
-
Client Services Officer
4 days ago
Canning Vale, Australia APM Full timeForget everything you know and expect about working in a call centre customer service team. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. **Working as part of this team you’ll**: - Handle a mix of inbound and outbound calls to confidentially register the...
-
Client Services Officer
5 days ago
Canning Vale, Australia APM Full time**About the role** Lifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a part-time role (32 hours - Mon, Wes, Thur, Fri) working to support our Allied Health team in Canning Vale. This is a Monday to Friday role working 9am to 5pm, weekends are yours to...
-
Client Services Officer
5 days ago
Canning Vale, Australia APM Full timeForget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain, we don't focus on call volume and time KPIs, and you're coached and encouraged to focus on delivering a quality experience for our clients. Join a team of customer service officers...
-
Client Services Officer
4 days ago
Canning Vale, Australia APM Full timeJoin a forward-thinking team of social media customer service officers in our Canning Vale location, you will be working in a culture that promotes development and inclusion. You will be surrounded by motivated people where you can thrive by supporting people from all walks of life. You will also have access to mental health and wellbeing services that we...
-
Client Scheduling Officer
2 weeks ago
Canning Vale, Australia APM Full timeIn the Client Coordination Centre, you’re encouraged to think laterally to generate the best scheduling options for older Australians and our Assessors! We will coach and encourage you to focus on delivering a quality, timely experience for our clients. We don’t focus on call volumes and durations - we want to see efficient and timely scheduling. Join...
-
Client Services Officer
2 weeks ago
Canning Vale, Australia APM Full timeForget everything you know and expect about working in a contact centre customer service team. This is an environment where you’re **not** held to call volume and time KPI. You will be coached and encouraged to focus on delivering a quality experience for our clients participating in the Workforce Australia program. Your role will be first point of contact...
-
Client Services Coordinator
2 weeks ago
Canning Vale, Australia APM Full timeJoin a team of Customer Services Coordinator’s in a workplace where you can thrive while providing support to our customers and clients at Konekt Workcare and learn about a critical growing allied health sector working at a market leader. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality...
-
Client Services Officer
5 days ago
Morphett Vale, Australia Pearson Allied Health Services Full time**Job description** At our busy Allied Health Practice, we need a hand. Specifically, we need someone with admin experience and ideally someone who has worked in an allied health practice who has NDIS experience. **About Us**: Based in the Southern Suburbs of Adelaide, Pearsons Services specialise in providing allied health services to children, young...
-
Client Services Coordinator
5 days ago
Canning Vale, Australia APM Full time**Introducing Konekt** At Konekt, we make a difference by helping Australians into work, back to work, and be well when at work, to maximise workforce participation. Konekt Australian Company and the largest private sector provider of injury management, prevention and workplace health solutions. **The role**: In this permanent fulltime role based in our...