Service Manager

3 days ago

Melbourne, Australia Tata Communications Full time

Job Family Descriptor **Responsibilities**: - Ownership of SLA/KPIs and provide direction to enhance the performance - Ensure NOC delivers a seamless customer experience - Ensure all the functional requirement under NOC are aligned to customers overall business and operational expectations - Develop individual functional KPIs that are aligned to overall current and future SOC SLAs - Represent NOC in cross functional meetings and performance improvement plans - Act as a singe point of contact for all service related issues and drive internal functions/leadership to resolve those concerns - Lead Change Management process" **Skills required**: 12-15 Years of experience in Assurance domain in Telecom space - Ability to ownership of customer interactions and identify resources, investments, control for successful NOC operation - Excellent People management skill - Must have good communication skills (written & verbal) - Customer focused and negotiation skills - Ability to effectively interact with business and customers at all levels" Managers / Supervisors / Team Leaders As a person with responsibilities for the management of employees you are expected to provide leadership and support to workers in understanding and meeting work health and safety policies and procedures. Staff As a workers you play an important role in helping keep the workplace safe and operating within the workplace health and safety standards.

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