Technology Officer

1 day ago

Brisbane, Australia Queensland Health Full time

**The role**:
In this fast-paced role you will undertake a range of IT duties working within procedures to provide timely level 2 technical support both remote and on-site, incident management and request fulfilment. You will work closely with both clinical and administrative teams to ensure the best possible outcomes for our Queensland Health's clients.

**The technical domains include**:

- End User Computing
- Servers
- Networks and Unified Communications

The definitions of these domains can be found within the role description attached to this advertisement.

**Key duties include**:

- Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.

Are you right for this role?
The ideal Technology Officer will demonstrate their ability to deliver high quality support to clients with an in-depth knowledge of end user computing, servers, networks and unified communications. ServiceNow and ITIL Service Management processes experience will be well regarded.
They will have the expertise to manage their own workload, prioritise work tasks and be able to identify and resolve ICT related work problems within defined service level agreements.

**About Unit Program - eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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