Transport and Warehouse Specialist

Position Summary

Turn your dreams into reality, create the unthinkable and #ReImagineYourFuture.

Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone.

We are an extremely dynamic business, launching an incredible number and range of new products every year. We also firmly believe that our product ecosystem and portfolio of innovation set our brand apart.

It is the creativity and diversity of the people who work at Samsung that has made us one of the world’s most innovative companies and our people continue to drive our innovation forward. We have a passion for what we do and we employ like-minded people who want to continue to foster an open and collaborative environment in our business and with our partners.

The Opportunity

We are seeking a dedicated and adaptable individual to join our team as a Transport and Warehouse Operations Specialist. In this role, you will work closely with the Transport and Warehouse Manager to oversee the daily operations and address any escalations from the Delivery Fulfillment Team. Your primary objective will be to ensure the achievement of business performance goals each month, ensuring timely delivery fulfilment and revenue recognition.

As a Transport and Warehouse Operations Specialist, you'll be at the heart of the action, engaging hands-on and managing diverse stakeholders cross-functionally. You'll be the driving force behind seamless operations, from Accounts Receivable to Sales, Customer Service, State Managers, and beyond.

This position offers a unique opportunity to work in a dynamic environment and contribute to the overall success of our business. If you are a proactive and adaptable individual with a keen passion for warehouse management, fulfilment and logistics, we encourage you to apply.

Role and Responsibilities

Daily Operations- Supporting direct reports with dispute escalations from all channels (e.g. Sales team, Retailer)- Working with internal stakeholders to investigate anomalies such as customer payment disputes between Accounts Receivable- Working in collaboration with sales team to provide update as required to align with delivery fulfilment progress- Reprioritising workload based on business needs- Collaborate with SCM Team on outbound planning to support business forecast needs- Work with each business unit to ensure effective management of SEAU product transportation, including Finished Goods, Spare Parts and Returns.- Ensure all partners deliver DIFOT to SLA agreement- Raising Delivery Futile Notification (DFN) Return Approval

Reporting and Analysis- Monitor and report on Delivery Futile Notice numbers (DFN) and Invoice on Delivery (IOD) progress to management- Assisting the Supply Chain Management Team (SCM) with planning- Analyse delivery failures, manage DFN aging and escalate to 3PL or internally to reduce sales and logistics returns- Ensure all external partners (SDS and DHL) provide IOD & POD to agreed level in SLA- Ensure all deliveries are complete per the customer RDD (Requested delivery date), escalate to resolve issues with logistics provider

ADHOC- Supporting with implementation and execution of corrective action plan to mitigate risks.- Focus on driving operational improvement within Delivery Fulfilment- Building and developing reporting dashboard (project)

Skills and Qualifications- Degree qualified in Logistics or related discipline (desirable)- Minimum 3 years' experience in the logistic, transportation, warehouse space- Customer solutions focused with the ability to resolve and diffuse situations- Proficient in MS Powerpoint and proficient in MS Word- Intermediate MS Excel (Pivot tables, V Lookup and general formula)- Experience as a people manager is desirable- Knowledge of logistics operations is highly desirable

What sets us apart from the rest?

A global leader in all things innovation - this opportunity will fast track your career. You’ll be joining a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results.

We will give you the tools to help nourish your development, wellbeing and fast-track your career:
- Free on-site parking- One day work from home flexibility- We care about your personal development and have learning platforms & workshops available for you- We got some pretty fun team-building events too

Think you’ve got what it takes? Join us now and Re-Imagine Your Future

LI-Midsenior #LI-SEAU