Guest Experience Manager

3 days ago

Surrey Hills, Australia VERVE PORTRAITS Full time

**Description**:
**ABOUT US**

At Verve, we don’t believe in old-fashioned, stilted and unnatural family portraits. We believe that modern portrait photography is about capturing the bond and life-force of our guests. We create an unforgettable experience, culminating in spontaneous, vibrant and emotional images of guests.

At Verve, we never settle for ordinary. A Verve portrait is often a fusion of photography and personalized art - special touches that will make their portrait almost jump off the wall.

Our staffs are there to capture our guests’ unique personality and spirit in stunning images, and then handcraft them into original pieces of contemporary art that will transform the character of their home.

**PURPOSE OF ROLE**
- To Provide world class hospitality and service to every Verve client.
- To assist in the administration, customer relations & day-to-day running of the studio.

**RESPONSIBILITIES**
- Ensure all Verve clients are greeted, provided high quality refreshments, food and given the Verve standard of customer service.
- Ensuring utmost customer service in the studio and provide best possible outcome.
- Maintaining an immaculate studio environment at all times.
- Ensuring a productive and efficient office by controlling the day-to-day running and administration of the studio.
- Tracking Studio Customer Satisfaction Scores and generating weekly reports.
- Liaising with other departments to help facilitate client order requirements and marketing materials.
- Ordering of stock and marketing material

**ESSENTIAL SKILLS AND QUALITIES**
- Confident and outgoing personality
- IT Literate
- Exceptional presentation
- Ability to communicate with people at all levels
- Ability to problem solve
- Attention to detail and organisational skills
- Weekend and some evening work required

**ABOUT YOU**

You can work independently or collaborate as part of a larger team, and sometimes both at the same time. You're meticulously organised with an unquenchable drive for results.

A natural communicator: You’re adept at communicating to a world of people, and you know how to craft and deliver a compelling narrative to a diverse range of personalities. You don't do anything half-heartedly & always bring passion & enthusiasm to whatever you're doing.

**CULTURE AND BENEFITS**
- Competitive Pay
- Professional development from the best in the business
- Creative and fun atmosphere
- Open and collaborative environment
- We value diversity in all forms

**Please note**: We are seeking professionals who are available to work evening and weekend shifts.

If you love people and value photography in equal measure, and you have a passion for working in energetic teams, then this could be the change you’ve been looking for.

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**:

- Verve is described as a lot of things... ‘an adventure,’ ‘a second family,’... just some of the makings of our infectious culture. At the heart of everything we do is our love of creating memorable customer experiences that last a life time. It fuels our creativity. It’s the reason we love rolling up our sleeves. It’s why we go above and beyond as individuals, and most importantly as one creative tribe. This is the Verve DNA, and why we’re successful.

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