Guest Experience Manager

2 weeks ago

Surrey Hills, Australia VERVE PORTRAITS Full time

**Description**:
**ABOUT US**

At Verve, we don’t believe in old-fashioned, stilted and unnatural family portraits. We believe that modern portrait photography is about capturing the bond and life-force of our guests. We create an unforgettable experience, culminating in spontaneous, vibrant and emotional images of guests.

At Verve, we never settle for ordinary. A Verve portrait is often a fusion of photography and personalized art - special touches that will make their portrait almost jump off the wall.

Our staffs are there to capture our guests’ unique personality and spirit in stunning images, and then handcraft them into original pieces of contemporary art that will transform the character of their home.

**PURPOSE OF ROLE**
- To Provide world class hospitality and service to every Verve client.
- To assist in the administration, customer relations & day-to-day running of the studio.

**RESPONSIBILITIES**
- Ensure all Verve clients are greeted, provided high quality refreshments, food and given the Verve standard of customer service.
- Ensuring utmost customer service in the studio and provide best possible outcome.
- Maintaining an immaculate studio environment at all times.
- Ensuring a productive and efficient office by controlling the day-to-day running and administration of the studio.
- Tracking Studio Customer Satisfaction Scores and generating weekly reports.
- Liaising with other departments to help facilitate client order requirements and marketing materials.
- Ordering of stock and marketing material

**ESSENTIAL SKILLS AND QUALITIES**
- Confident and outgoing personality
- IT Literate
- Exceptional presentation
- Ability to communicate with people at all levels
- Ability to problem solve
- Attention to detail and organisational skills
- Weekend and some evening work required

**ABOUT YOU**

You can work independently or collaborate as part of a larger team, and sometimes both at the same time. You're meticulously organised with an unquenchable drive for results.

A natural communicator: You’re adept at communicating to a world of people, and you know how to craft and deliver a compelling narrative to a diverse range of personalities. You don't do anything half-heartedly & always bring passion & enthusiasm to whatever you're doing.

**CULTURE AND BENEFITS**
- Competitive Pay
- Professional development from the best in the business
- Creative and fun atmosphere
- Open and collaborative environment
- We value diversity in all forms

**Please note**: We are seeking professionals who are available to work evening and weekend shifts.

If you love people and value photography in equal measure, and you have a passion for working in energetic teams, then this could be the change you’ve been looking for.

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**:

- Verve is described as a lot of things... ‘an adventure,’ ‘a second family,’... just some of the makings of our infectious culture. At the heart of everything we do is our love of creating memorable customer experiences that last a life time. It fuels our creativity. It’s the reason we love rolling up our sleeves. It’s why we go above and beyond as individuals, and most importantly as one creative tribe. This is the Verve DNA, and why we’re successful.

  • Guest Experience

    7 days ago

    Surry Hills, Australia Guzman y Gomez Full time

    **Company Description** At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way...

  • Venue Manager

    24 hours ago

    Surrey Hills, Australia The Hills Wine Bar Full time

    The Hills Wine Bar - Operational Management: Oversee daily operations, ensuring efficiency and high standards of service. Manage inventory, supplier relationships, and cost control. - Staff Leadership: Recruit, train, and mentor team members. Promote a positive work culture that encourages collaboration and excellence. - Wine Knowledge: Curate and update the...

  • Sales & Guest Experience Coordinator

    4 days ago

    Cecil Hills, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, Michael Clarke Recreation Centre - Carnes Hill 2171** - Are you passionate about promoting aquatic and leisure activities to the community? - Do you possess the skills and ability to build, develop and lead an enthusiastic team? - This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for...

  • Assistant Venue Manager

    7 hours ago

    Surrey Hills, Australia The Hills - DITC Full time

    The Hills - DITC An opportunity for a talented hospitality leader, with a passion for service, good food and great wine to join the team at The Hills as Assistant Venue Manager. - Genuine career & development opportunities - A cohesive team, venue wide, who value knowledge & collaboration - Great working environment, work/ life balance & generous...

  • Guest Services Lead

    2 weeks ago

    Black Hills, Australia Pumphouse Point Full time

    **Company Description** With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style - from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change...

  • Guest Service Agent

    8 hours ago

    Surry Hills, Australia TFE Hotels Full time

    We’re looking for a Guest Services Agent with a twist at Adina Apartment Hotel Surry Hills. For starters, you’ll love putting others first and you’re smiling when they are - you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal. A magnet for happiness, you hold the...

  • Part Time Guest Service Agent

    2 weeks ago

    Surry Hills, Australia Paramount House Hotel Full time

    Paramount House Hotel is currently seeking an enthusiastic and dedicated Guest Service Agent to join our Front Desk team on a Part Time basis. The role involves a wide variety of responsibilities with the guest experience always at the forefront: taking care of the guest’s arrival and departure, responding to enquiries as well as performing administrative...

  • Guest Services Agent

    3 days ago

    Strawberry Hills, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see...

  • Residence Manager

    2 weeks ago

    Surrey Hills, Australia Blue Cross Full time

    Location - Surrey Hills 3127 - Senior Leadership Opportunity - Full Time Position At BlueCross our aspiration is to create ‘a new age of living’. Our proud and dedicated team strives to deliver this vision across our 31 residences and homecare located in metropolitan and regional Victoria. The Residence Manager is required to lead and develop an...

  • Full Time Guest Service Agent

    2 weeks ago

    Surry Hills, Australia Paramount House Hotel Full time

    Paramount House Hotel is seeking an enthusiastic Guest Service Agent to join our Front Desk team on a Full Time basis. The role involves a wide variety of responsibilities with the guest experience always at the forefront: taking care of the guest’s arrival and departure, responding to enquiries as well as performing administrative tasks and providing...