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Technical Account Manager
3 weeks ago
**Full time opportunity for a Technical Account Manager**:
- **Brisbane based, with travel across the east coast to mine sites**:
- **Parking & other greats benefits available**
Are you an experienced **Field Communications or IT Technician** with a strong technical aptitude, looking to move into the customer facing side of life?
You'll move into a strategically important role, which includes overarching support within Operations. You will be working with our customers to ensure technical and scoping requirements are completed in line with their requirements and the work meets quality and safety requirements at all times.
As a part of the role, **we are committed to provide training** on our MST Core products which we have Engineered and built in house.
We are committed to maintaining quality systems and practices which ensure that agreed product, service and delivery requirements are always met. This position requires a focus on both internal and external customers.
**Typical daily tasks include**:
- Ensure the completion of required service reports for invoicing of designated service projects
- Undertake chargeable services with the customer, such as site audits, minor works, training, etc.
- Minor fault rectification on customer faults as needed
- Transfer of knowledge as required to Field staff to ensure continuity of delivery
- Identify sales growth opportunities
- Creation of quotes within the MST ERP system.
- Follow through order completion from Quote to delivery
- Identify continual product improvement opportunities
- Maintain scheduled customer meetings for relationship and business opportunity development.
Everyone at MST is responsible for safety and you will ensure a culture and practice of safety compliance is maintained on all worksites.
**To be successful in this role, you will be able to demonstrate the following skills and attributes**:
- Technical/Trade qualification in Electronics, Communications or IT Solutions Architecture
- Experience in Underground mining and Hazardous Areas (Desirable)
- A sound understanding of the mining market and ecosystem.
- 5+years’ experience in a trade role with team leader/supervisory experience (preferred)
- Maintain a valid driver’s license.
- Adequate experience and capability in computing programs / Microsoft.
- Good time management and punctual
If you see yourself as part of the team, we’d love to hear from you.
**Salary**: From $110,000.00 per year
**Benefits**:
- Employee discount
- Salary packaging
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bowen Hills, QLD: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What are your salary expectations for this role?
Work Authorisation:
- Australia (required)
Work Location: Hybrid remote in Bowen Hills, QLD 4006
