Freight Forwarding

7 days ago

Brisbane, Australia People Group Full time

Exceptional position as a Customer Service Executive
- Work with a close-knit and friendly team
- Salary package up to $85,000 + Super

**NEW Role Customer Service Executive**

**About the Company**
This company is committed to bringing value to its client's businesses by delivering freight forwarding and logistics services to customers looking for efficient, tailored solutions. They are proud to have a team that represents a wide range of backgrounds, perspectives, and experiences and are committed to creating a workplace culture where everyone feels valued, respected, and supported.

**About Your New Role-** **Customer Service Executive**
- Ensure customer SOP’s are maintained and the information that is recorded in the system is accurate and up to date
- Create and monitor orders in a timely manner and inform oversees of intended shipments, ready dates and carrier selection, update Notes and action outstanding items
- Work with Air and Sea Product Managers during peak times to ensure customer expectations are being met and market information is communicated to customers in a timely manner
- Regular Customer visits to build relationships & understand continuous improvement opportunities
- Monitor daily operations through each key area of freight forwarding for designated accounts
- Work closely with the Customs team and government departments to ensure compliance and the timely clearance of cargo
- Keep clients update on delivery times and schedules where required
- Assist in managing container detention risks and communicating with client
- Support Sales & Management during the implementation of new business
- Monitor Pricing Inbox on behalf of the Brisbane branch and respond to all overseas and interstate quote requests within 24hours

**What you will need to succeed**
- Thorough understanding and experience within freight forwarding
- Customer Service Executive experience
- Substantial Customer Service experience gained within freight forwarding essential
- Pricing, quotation and Cargowise experience essential
- Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing
- Highly motivated, proactive attitude, taking preventive actions with the goal of customer satisfaction
- Innovative, demonstrate initiative, and be highly adaptive to the changing environment
- Co-operative working style, informing internal stakeholders/departments pro-actively
- Ability to build and maintain relationships with clients
- Time management and prioritisation skills

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.

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