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Freight Forwarding

2 weeks ago

Brisbane, Queensland, Australia People Group Full time $65,000 - $85,000 per year
  • Great opportunity as a Customer Service Operator
  • A stable long-term opportunity with a global provider
  • Salary package up to $65,000 - $85,000 + Super

Your new company

Dedicated to supporting the industries that keep the world moving, this company provides reliable logistics and freight solutions that truly make a difference. Their expertise ensures operations run with ease and has built them a strong and respected name across the industry.

Your new role- Customer Service Operator

Your job duties & responsibility as a Customer Service Operator include but are not limited to the following:

  • Interact with customers for bookings, pricing, service options and order updates
  • Enhance customer experience, foster relationships and create customer loyalty
  • Manage the status of customer orders through maintaining accurate data within CargoWise system and communicating exceptions to customers.
  • Order follow-up using in-house systems
  • Handling quotations, and costings to win business
  • Handle customer inquiries and help as required
  • Manage order status reports / In transit reports for clients

What you will need to succeed

  • Minimum of 12 months freight forwarding experience
  • Exposure to CargoWise or a similar logistics software program would be advantageous
  • Experience in Customer Service Operator within a similar organization
  • Efficient Planning and Organising Skills
  • Willingness to Learn & Grown within Role
  • Adaptable & Flexible to Changing Market Conditions
  • Ability to Work Autonomously, whilst working within a Team
  • Flexible & Willing to Support Others

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.

Please Note:

People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role.

We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.