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International Workforce Manager

3 weeks ago

Epping, Australia Southern Cross Care (NSW & ACT) Full time

**Why join us?**

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

**Southern Cross Benefits**
- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Annual leave loading
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
- Genuine Career Progression Pathways - Buddy Program, New Grad Elevate Program, Study Support
- Referral Bonus Program

**The Role - Full time 76 hours / - Epping Head Office**

The International Workforce Manager plays a critical role in securing a sustainable and high-quality workforce for Southern Cross Care (NSW & ACT) Limited, across our clinical and residential aged care teams.

This role serves as a key connector between the organisation and international talent, and leads the integration of our international workforce, ensuring their transition into SCC is seamless, compliant, and positive for both employees and the organisation. You’ll act as a strategic enabler of global talent mobility and retention, and workforce growth - supporting critical talent shortages while uplifting employee experience, business readiness, and long-term workforce planning.

Whether you’re working with migration agents, navigating visa pathways, or partnering with managers to prepare teams for incoming employees, your work ensures that SCC is future-ready with the right people, in the right places, at the right time.

**International Workforce Strategic Planning**
- Coordinate end-to-end international recruitment strategies aligned to workforce needs
- Partner with P&C and operational teams to forecast global workforce requirements

**Visa, Relocation & Onboarding**
- Act as a single point of contact for international employees throughout the relocation process
- Liaise with external vendors and internal teams to coordinate training, accommodation, and onboarding plans

**Cultural & Professional Integration**
- Develop and implement cultural training programs for international talent and local teams
- Act as a resource for international staff navigating work-life integration in a new country
- Provide guidance on housing, schooling, healthcare, and local services
- Provide coaching and education to managers around global mobility and cultural readiness

**Process Optimisation & Compliance**
- Monitor and improve end-to-end international talent processes for quality, timeliness, and scalability
- Ensure all mobility activities are compliant with SCC policies, legal requirements, and industry standards
- Track and report on key metrics, identifying areas for process improvement and risk mitigation
- Excellent interpersonal, cross-cultural communication, and organisational skills- Proficiency in one or more foreign languages is highly regarded
- Experience working in a multinational or multicultural environment
- Excellent stakeholder management and vendor coordination skills
- A proactive, solutions-focused mindset and ability to work independently
- Bachelor’s degree in Human Resources, International Relations, Business Administration or related field
- 5+ years of experience in international HR, immigration support, global mobility or related roles
- Strong understanding of visa, international labour immigration frameworks in Australia

**About Southern Cross Care (NSW & ACT)**
- We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT._
- We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel_
- Join us at SCC NSW & ACT, where your work is not just a job, but a journey filled with opportunities to make a tangible difference in the lives of those we support. Our commitment to diversity and inclusion is unwavering, and we strive to ensure every employee feels valued and heard._
- Your growth is our mission. Your wellbeing is our priority. Together, we can crea