Manager - Family and Carer-led Centre

Newly created full-time management role based in North East Metro
- Not for Profit, with salary packaging benefits, flexibility and wellbeing
- Collaborative, highly skilled team with career development opportunities

**About the North East Metro Family & Carer-led Centre**

The North East Metro Family and Carer-led Centre (FCLC) will be delivered by Access Health & Community (AccessHC), in partnership with SHARC (Self Help Addiction Resource Centre) healthAbility and Inspiro who collectively bring over 200 years of experience working within communities across the North East Metro of Victoria.

We aspire to improve the mental health and wellbeing of families and carers in the North East Metro community to provide a service of hope, recovery and humanity.

We share a commitment and passion to deliver on the reform agenda recommendations set out in the Victorian Mental Health Royal Commission.

It is our vision that our services are designed, governed and led by people with lived experience as families or carers of people with mental health challenges, including those with co-occurring substance use. The majority of our staff in the North East Metro FCLC will have lived or living experience as families or carers of people with mental ill health.

The North East Metro FCLC will ensure that families, carers, friends and supporters of people experiencing mental health challenges, have flexible and accessible support to community services with tele and digital support that will connect them with their peers, communities and clinical services, to improve their quality of life and wellbeing. These services will be available at no-cost to families and carers of people with mental health problems, including those who have co-occurring substance use.

**The opportunity**

This is an exciting new opportunity to make a difference to improve mental health services and work within a supportive and value-based culture that offers clinical expertise and an authentic understanding and empathy of mental health problems.

**About the role**

The Manager - North East Metro Family and Carer-led Centre will be responsible for the operational management of the new Family and Carer-led Centre (FCLC) in the Northeast Metropolitan region. The FCLC will be led by AccessHC in partnership with healthAbility, Inspiro Community Health and SHARC. The Manager, alongside the Lived Experience Practice Lead, will provide leadership to the FCLC staff at the Hub and satellite sites and ensure that the FCLC delivers a service to families and carers that is trauma-informed, accessible, safe and inclusive, and aligns with the vision and values of the consortium and with Recommendation 31 from the Victorian Mental Health Royal Commission. The role will report to the General Manager Mental Health & AOD and will have two direct reports.

**What you will be doing**
- Lead the recruitment, induction and orientation of staff in the Family and Carer-led Centre, including those employed by the partner organisations
- Provide operational leadership to the FCLC team across both the Hub and Satellite sites, and facilitate regular team meetings to ensure clear and regular communication with all staff and volunteers across the four employers of FCLC staff (SHARC, AccessHC, healthAbility and Inspiro)
- Provide regular operational supervision/line management to all FCLC staff and develop individual work plans, personal resilience plans and performance reviews for all staff, including performance management where required
- Manage the staff roster/timesheets and leave to ensure the service operates safely and effectively and remains accessible to families/carers across the North East Metro area
- Work closely and collaboratively with the Lived Experience Practice Lead to ensure all FCLC staff and volunteers have access to continuing professional development, appropriate training and well-being initiatives
- Promote, encourage and respond to feedback from service users and regularly engage with the Lived Experience Reference Group to support quality improvement activities
- Manage the annual budget and ensure that the FCLC program operates within the allocated budget
- Represent AccessHC and partners at relevant agency meetings, networks and committees to promote the Family and Carer Led Centre
- Ensure sound clinical governance procedures are always followed and relevant accreditation standards are met

**What you will bring**
- Key Selection Criteria_
- Lived/living experience as a family member/carer of someone with mental ill health, including those with co-occurring substance use (preferred)
- Qualifications in mental health, alcohol and other drugs, allied health, family therapy, peer support or equivalent discipline
- Demonstrated leadership/management experience in high quality health or community services
- Relevant qualifications and/or experience in managing budgets within a healthcare context
- Relevant training or experience in trauma-informed care
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