Guest Support Officer

2 weeks ago

Brisbane, Australia The Star Entertainment Group Full time

**About your new role**:
Are you looking for an opportunity where you can really make a difference?

**Our benefits**
- Permanent, fulltime position with competitive salary
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- 30% Discounts across award winning restaurants and accommodation at all 3 properties
- Lifestyle discounts including gym memberships and laundry services
- FREE meal each day at our Employee Dining Room, including sandwich bar, hot meals and more
- Career development, training, and courses via The Star Academy
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA

**To be successful in this role you will have**:

- Ability to identify signs of gambling related harm and supporting guests to make appropriate decisions about their ongoing gambling activity
- Demonstrated experience managing customer relationships to resolve queries and concerns
- Experience in guest relations and/or Responsible Gambling programmes
- Ability to confidently explain and implement responsible gambling policies and procedures to employees and guest, ensuring standards are maintained
- Assist in the development of systems and monthly reporting processes to monitor the effectiveness of the department’s strategy in identifying and mitigating key Responsible Gambling risks

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**About us**

Interview. The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

**Our culture**

The Star is recognised as an Employee of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

**It's your move**

**Make your next move by clicking the link below.

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