Guest Service Officer

3 days ago

Brisbane, Australia Hyatt Regency Brisbane Full time

Summary

At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers

We are looking for an energizing and confident Guest Service Officer to join our Front Office department and help lead the way in creating memorable guest experiences Join us here at Hyatt in the journey of making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

THE ROLE
- Check-in and check-out of guests
- Cashiering and Answering incoming calls to the hotel
- Coordinating and programming wake up calls
- Assisting guests with general guest enquiries
- Arrival report updating and room allocation
- Handling guest feedback and resolving any complaints

THE PERSON
- High level of grooming and personal presentation
- High level of both written and verbal communication
- Flexibility to work a variety of shift s including early mornings, late nights, weekends and public holidays
- Previous experience with Opera is advantageous
- Full Open Drivers License within Australia highly desirable
- Legal working rights in Australia

THE PERKS
- Complimentary accommodation at Hyatt properties worldwide
- Discounted accommodation for associates as well as friends and family
- Complimentary Headspace membership for Hyatt associates
- Wellbeing Leave
- Complimentary Employee Assistance Program
- Access to hotel gym facilities
- Uniform Dry-Cleaning service

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Respect, Wellbeing, Inclusion and Integrity are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

Qualifications

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