Administration and Customer Support Officer

5 days ago

Broadmeadows, Australia Hume City Council Full time

** Casual role within our Community Centres & Venues team**:

- ** Band 4 position**:

- **Work across the Hume Municipality**

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

**What you’ll be doing**:

- Manage appropriate systems to ensure effective and efficient day-to-day administration including general correspondence, purchasing, document management, collation of data and reports.
- Administer the Centre’s booking system, including point of contact enquiries, maintenance of and adherence to the booking system and administration of accounting processes.
- Create, monitor and/or maintain purchase orders, various databases and registers.
- Other duties as directed by the Community Centre Leader.
- Ensure effective and efficient day-to-day operation of the Community Centre as per the Centre Operations Manual.
- Ensure the centre is maintained and well presented to a high standard and any maintenance and cleaning issues are dealt with promptly through liaison with the Council’s Facilities Management Team.
- Manage customer service requests, complaints, general enquiries and transactions (where appropriate).
- Assist the community by providing accurate information and advice about Council services in a polite, friendly and professional manner.
- Assist with the setting and packing up of the hire spaces in accordance with the needs of user groups.
- Open and lock up the community centre daily as required including setting alarms.
- To support the Centre Leader with planning and facilitation of programming and events as required

**The skills and experience you’ll bring to the role**:

- A nationally recognised Certificate in a related discipline (Administration or Customer Service) or relevant experience.
- The ability to work across our municipality
- Knowledge and/or proficiency in the use of facility booking software and administration systems within a community setting.
- Good interpersonal skills and ability to communicate effectively with customers and colleagues.
- Competency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) with the ability to prepare external correspondence.
- Ability to manage multiple tasks, set priorities and organise work within these priorities.

**Why Hume City Council?**

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:
**We’re better, every day**: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

**We’re in it together**: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

**We show up**: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

**All for Hume**: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

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