Technical Support Team Lead

Would you like to work for a company that has been awarded one of the fastest growing companies in Australia by the AFR? Would you like to be part of a talented, energetic, and innovative culture leading 5 Tech Support Analyst and 1 Application Support Analyst?

If it's a yes for you, please continue reading

**Who is MedAdvisor International?**

At MedAdvisor we design and develop software that improves people’s lives in the way they manage their medication, empowering them to feel more in control. Our free software connects individuals with their local pharmacy to assist them in taking their medication safely, effectively, and on time. We also drive health education and awareness through health campaigns and support programs.

**What lights us up every day?**

Our passion to build a better world for people that need support in managing multiple medication. Our co-founder, Josh, watched his mum struggle with more than ten different prescription medicines needed to manage her arthritis and Parkinson Disease. Living with chronic illness is difficult enough without the added stress of managing multiple medications. MedAdvisor was started to help people like Josh’s mum take back control and make medication one less thing to worry about.

**Life at MedAdvisor**:
We are a motivated and purpose driven organisation of around 200 staff globally, with a fun, vibrant and inclusive culture that values the contribution of our employees. We are agile, creative, and genuinely flexible in the way we work. We love what we do

**About the role**:
**As a Technical Support Team Lead, you will be**:

- Providing technical leadership and delegate duties and tasks within the Technical Support Team
- Overseeing the day-to-day operations of the Technical Support Team
- Providing ‘hands on’ technical support assistance remotely as the workload demands
- Examining potential areas for Service Improvement and raise proposals with the Head of IT Operations
- Interacting with internal teams and external third parties to troubleshoot and resolve complex problems
- Responsible in ensuring there are robust procedures and processes within the technical services function remit

**We’re looking for someone who has**:

- A Bachelor’s Degree in Information Technology, or similar
- Demonstrated skills at collaborating with cross functional teams
- The ability to analytically assess and diagnose technical problems and implement solutions
- A passion in providing strong customer service and support focus with a desire to deliver a high-quality service
- The ability to effectively communicate technical information to various audiences
- Exceptional planning, time management, and multi-task skills; and the ability to manage competing priorities efficiently under time pressure
- Experience with a ticketing system (Zendesk, Jira)
- SQL and database management experience
- Experience with Windows 10 OS
- Knowledge of AWS products and services (desirable)
- An understanding of the pharmaceutical/ medical field (desirable)
- ITIL Foundations (desirable)

**Why work with us? We offer...**
- A permanent hybrid role with genuine flexibility and work-life balance
- Innovative learning and development programs, offering exciting opportunities for personal and professional growth Examples include our High Potential Program, Leadership Courses, and full access to LinkedIn Learning
- Career growth as we are expanding and growing rapidly
- Fun wellbeing and social events such as weekly yoga and morning teas, and Friday night catchups
- A great location - we are situated in the heart of Camberwell, well-known for its quiet and leafy streets and parks, but also for its exciting retail stores, cafes, and fabulous coffee We are 5-minute walk to/from Camberwell station

MedAdvisor is committed to attracting, developing, and retaining the very best people by offering an inclusive workplace where talent is truly recognised, treasured, and rewarded. We are committed to promoting inclusion as we believe diversity, inclusion, and belonging plays a prominent role in the success of our people and our organisation.

**We pride ourselves on creating an inclusive workplace where everyone is free to be themselves. If this sounds like a great fit - we’d love to hear from you