Customer Care Executive

7 hours ago

Sandgate, Australia Rentokil Initial Full time

Our Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them in a permanent full-time role.
Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise your awesome Customer Service experience to enhance customer relationships, nurture the existing portfolio, grow and sustain the business services portfolio as well as exploring sales opportunities through actively promoting our services via inbound and outbound activities.
**In this role, you will be required to**:
Conduct outbound calls to existing customers and exceptional customer service
Sell consultatively and make recommendations to prospects and customers of various solutions the company offers
Actively identify new business lead opportunities and communicate these via the standard operating procedures to the relevant field sales person
Develop a database of qualified leads through referrals, telephone conversations and networking
Effective management and resolution of all customer enquiries in a timely manner
Focus on client retention and protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts
Create quality sales leads for the field based sales team
Liaise with other departments to ensure customer enquiries are resolved in a timely manner
1st contact resolution
Processing enquiries efficiently and pro-actively resolving client issues
Make outgoing calls to our existing client database to promote our products and services
**To be successful, you will need to have the following**:
Prior experience in Sales, Account Management and Customer Service role.
Highly developed negotiation skills to ensure contractual obligations are met
Previous working experience in a similar role will be highly regarded
2 years excellent customer service/telesales skills
Demonstrated skills in B2B sales development
Highly effective time management skills
Intermediate computer and system skills
Complaint handling experience
Ability to work under pressure, multi-task and work autonomously
Meeting Deadlines and KPIs' on a daily/monthly basis
High attention to detail
Outstanding verbal and written communication skills
Love working in a team environment
Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

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