3p Customer Programs Pm, Fba Subscribe and Save, Buy More and Save, Seller Services

3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements

There's never been a more exciting time to join Amazon Amazon Australia is growing at a phenomenal rate as we work to create an awesome shopping experience for Australians. New team members are joining us every day in our mission to be the most customer-centric company on earth.

To reach our aspiration, we need talented, bright, and driven people just like you If you'd like to help us build the place to find and buy anything online, this is your chance to make history by joining the amazing team at Amazon and to take a first step and building a brilliant career.
- There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.

Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.
Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.

This position requires full-time in-office presence 5 days per week at our CBD location.

Key job responsibilities
As 3P Customer Programs Manager, you will:

- Own end-to-end management of FBA Buy More & Save and FBA Subscribe & Save programs, driving adoption, selection, and in-stock performance.
- Partner with BI teams to build, maintain, and optimize program reporting dashboards and metrics
- Maintain comprehensive program reporting, including WBR/QBR/MBR inputs, ensuring key stakeholders stay informed of program performance & strategic recommendations.
- Lead stakeholder management across Finance, Operations, and business teams, ensuring alignment and effective communication
- Design and execute training programs for internal teams on program features, processes, and best practices
- Drive program roadmap for AU FBA Customer Programs, including new feature launches and program enhancements
- Monitor program health metrics and KPIs, establishing feedback loops for continuous improvement
- Drive selection growth through targeted seller engagement and adoption strategies
- Identify and execute opportunities to scale and optimize program performance across key categories

This role will have a high degree of autonomy, you will work with various stakeholders and teams across the Amazon organization.

About the team
Learn More about Amazon Australia
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.