Itsm - Service Integration Manager

4 days ago

Melbourne, Australia Toll Group Full time

Company Description
**About Toll Group**

The global Corporate Affairs team support brand and reputation, media relations and public relations, corporate social responsibility, sponsorships, stakeholder and industry engagement, and government affairs and public policy. Our team of specialists are based around the world and partner with both the Global Logistics and Global Forwarding divisions in solution delivery.

**Job Description**:
**The Role**

We are looking for an experienced ITSM - Service Integration and Management (SIAM) Manager to join our IT function based in Melbourne or Sydney. The SIAM Manager is responsible for developing a SIAM capability for Toll Group IT, which includes designing a Service Integration and Management strategy and establishing a governance model for managing internal and external IT service providers to deliver high-quality services that meet business outcomes while ensuring a seamless integrated service.

As the SIAM Manager, you will:

- Develop SIAM Target Operating Model, align roles and interfaces with relating functions.
- Orchestrate efficient service management delivery with strong governance, integrated processes and tooling solutions.
- Establish and maintain strong relationships with Service Providers, monitor and improve service delivery.
- Ensure SLAs and OLAs are developed and published, manage interdependencies within Service Providers.
- Continuously review and improve performance levels and handle Dispute and Escalation Management.
- Provide expert advice to promote quality service delivery that meets contractual requirements, legal obligations, and organizational policies.

**Qualifications**:
**About you**

To be successful in this role, you will need:
Technical:

- Degree in Computer Science/Engineering or relevant discipline.
- Experience in defining and implementing ITSM processes, IT Service operations design, IT Service Transition, and ITSM process certification.
- Familiarity with the ServiceNow platform and ISO27001 framework controls.

Business:

- Experience in Supplier Relationship Management, vendor performance reviews/QBRs, and establishing service performance plans and metrics.
- Ability to manage third parties and translate performance metrics into service credits and commercial penalties.

Leadership:

- Ability to orchestrate remote teams, build relationships, communicate effectively, manage stakeholders, work proactively, and engage people while respecting differences in personnel at all levels in the organization.

Additional Information
**Be Connected**:
With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

You must be entitled to work in** Australia **and be prepared to undertake pre-employment checks including a criminal history check and medical.

  • IT Service Management

    2 weeks ago

    Melbourne, Australia Slater and Gordon Full time

    IT Service Management (ITSM) Systems Specialist Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people. Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to...

  • Itms - Service Integration Manager

    6 days ago

    Melbourne, Australia Toll Group Full time

    Company Description **About Toll Group** The global Corporate Affairs team support brand and reputation, media relations and public relations, corporate social responsibility, sponsorships, stakeholder and industry engagement, and government affairs and public policy. Our team of specialists are based around the world and partner with both the Global...

  • IT Service Management

    5 days ago

    Melbourne, Australia Halcyon Knights - LogicMelon Full time

    Fed Gov - aviation sector - Melbourne Airport + WFH (hybrid) - Australian Citizens eligible for a Security Clearance **ITSM Reporting Specialist** - Fed Gov - aviation sector - Melbourne Airport + WFH (hybrid) - Australian Citizens eligible for a Security Clearance **The Opportunity**: As the ITSM Reporting Specialist, you will review and analyse current...

  • Itsm System Manager

    2 weeks ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    Executive Level 2, Ongoing - $130,445 - $146,506 + 15.4% super - Melbourne, other Bureau capital city offices will be considered The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space weather services for Australia - all day,...

  • Itsm Analyst Configuration Manager

    19 hours ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    Executive Level 1, Executive Level 1 - $103,085 - $116,115 + 15.4% super - All locations considered; Melbourne preferred Within the Data and Digital Group, the Service Delivery & Performance Team is responsible for leading the Service Management Capability and maturing of the ITIL based processes that support Enterprise Service Management across the...

  • Itsm Configuration Manager

    2 weeks ago

    Melbourne, Australia Bupa Full time

    Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental,...

  • Director of Service Integration

    1 day ago

    Melbourne, Victoria, Australia beBeeLeadership Full time

    Technology Service Management Leadership OpportunityAs a seasoned IT Service Management professional, you will have the opportunity to shape the enterprise-wide service integration and management strategy, ensuring consistent and effective service delivery across technology domains.This leadership role requires defining and driving the strategic direction...

  • Itsm Delivery Lead

    1 week ago

    Melbourne, Australia Department of Premier and Cabinet Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Premier and Cabinet **Salary**: $103,920 - $125,735 Occupation: Analyst Reference: VG/VG/1689774 An exciting and rare opportunity exists for a talented and highly motivated individual to join the Operations and Business Technology branch as ITSM Delivery Lead at the Department of...

  • Itsm Solutions Specialist

    19 hours ago

    Melbourne, Australia Paxus Full time

    **The successful applicant will have**: - A Degree in IT or equivalent experience. - A minimum of IT industry experience (10 years minimum). - **Minimum ITIL Practitioner certification.**: - A working knowledge of IT service principles and frameworks including ITIL, process tools, frameworks, and best practice methods. - **ServiceNow practitioner...

  • It Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia Hostplus Full time

    How will you make an impact?You will oversee the design and delivery of critical ITSM processes that underpin our technology operations—driving service reliability, rapid incident response, and continuous improvement to ensure every user experience is seamless, secure, and supported.The opportunity As the IT Service Manager, you'll be at the heart of our...