Itsm Configuration Manager

2 weeks ago

Melbourne, Australia Bupa Full time

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.

About the opportunity

As Technology ITSM Configuration Manager you will be responsible for influencing, designing, implementing and maintaining a production Configuration process for all technology and business services across Bupa APAC, and ensuring business and technical stakeholder commitment and adherence to this process.

You will develop, maintain and enforce Bupa Configuration procedures ensuring maximum benefit and support for all ITSM process and other CMDB dependent functionality.

You will also oversee the ongoing administration of the CMDB and all functionality that leverages it.

**How can you help?**

**Accountabilities / Responsibilities**

**What do you need?**
- Extensive Configuration Management skills and experience working in a ServiceNow environment.
- Demonstrated success in defining, implementing and evolving ITIL methodologies and processes, with particular emphasis to Configuration Management.
- Experience driving process adoption and continuous improvement.
- Strong written and verbal communication skills and demonstrated ability to manage internal and external stakeholders.
- Proven track record in driving organisational and process improvement.
- Demonstrated technical knowledge across a broad range of technologies preferred, especially with regards to Azure/cloud deployments and configurations
- Service mapping experience
- ITIL V4.
- ServiceNow Admin

**What’s in it for you?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences.

Perk highlights:

- An additional well-being day each year to treat yourself
- Discount on our health insurance, travel, car, home, contents and pet insurance products
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.

You will feel happier & healthier for working at Bupa

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