Support Specialist

2 weeks ago

Sydney, Australia Centrepoint Alliances Pty Ltd Full time

Centrepoint Alliance, a leading financial services company dedicated to empowering financial advisers and their clients across Australia. We provide world-class technology, services, education, and compliance support to help advisers build prosperous businesses focused on meeting clients’ needs.

**About Us**

At Centrepoint Alliance, our purpose is to develop and support financial advisers by offering:

- World-class technology and services
- Comprehensive education and on-the-ground training
- Integrated compliance monitoring

We foster a community of like-minded professionals who benefit from our resources and each other, creating a collaborative network that thrives on shared knowledge and experience.

**Our Values**

We are committed to:

- **Community**: Building a supportive network of professionals
- **Service**: Delivering exceptional solutions to our advisers and their clients
- **Support**: Providing the tools and assistance needed for success

**Position Overview**

As a Support Specialist, you will play a crucial role in ensuring our financial advisers receive top-notch assistance with our technology platforms and services. Your responsibilities will include:

- Providing timely and effective technical support to advisers
- Troubleshooting and resolving issues related to our technology solutions
- Assisting with the onboarding and training of new users
- Collaborating with cross-functional teams to enhance user experience

**Qualifications**
- Proven experience in a support or technical assistance role
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal abilities
- Familiarity with financial services or related technology platforms is a plus

**Benefits**
- Competitive salary package
- Fully remote position, offering flexibility and work-life balance
- Opportunities for professional development and career progression
- Collaborative and inclusive company culture

**How to Apply**

If you are passionate about providing exceptional support and are excited to contribute to the success of financial advisers nationwide, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and interest in the position.
- Centrepoint Alliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

**Job Types**: Full-time, Part-time

Pay: $51,858.78 - $106,893.59 per year

Expected hours: No more than 38 per week

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday
- Shift work

Supplementary Pay:

- Commission
- Performance bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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