Manager, Service Navigator Delivery

7 days ago

Brisbane, Australia Communities, Housing and Digital Economy Full time

What you will be doing
- Leading the implementation and operation of the Service Navigator program within Community Recovery
- Planning, delivering high quality community recovery support services including developing, implementing, and reviewing business processes.
- Building, maintaining and supporting collaborative relationships, networks and partnerships with internal and external stakeholders including government and nongovernment agencies to deliver innovative and effective outcomes for vulnerable groups, families and individuals.
- Liaising with referral sources, including the Resilient Home Funds, to ensure seamless client support
- Ensuring integration with the Service Navigator Program Team, NCC delivery teams and the RHF.
- Ensuring operations are compliant under the Disaster Recovery Funding Arrangements.
- Ensuring operations deliver requirements from the Director, DRFA Program.

What we are looking for
- Provides direction to others regarding the purpose and importance of their work. Illustrates the relationship between operational tasks and organisational goals. Sets work tasks that align with the strategic objectives and communicates expected outcomes.
- Experience in agile project methodologies, human-centred design and change management. You will have previous hands-on experience in delivering projects, organisational change management and service design.
- Knowledge of Queensland Disaster Management Arrangements and the department's lead functional agency responsibility for human and social recovery
- Experience of building, maintaining and leveraging established networks and connections in the local community to support the identification and engagement of providers

Mandatory requirements
- Nil

Leadership competencies
It is recognised that everyone is a leader regardless of classification level and leadership competencies are important for every role. To see the leadership competencies expected of this role, refer to the Team Leader stream of the Leadership competencies for Queensland framework.
How to apply
- Prior to closing - contact 13 QGOV (13 74 68)
- After closing - call the contact officer listed on the role description attached Pre-employment checks will occur prior to any offer of employment being made.

**Checks may include**:

- referee check
- criminal history check
- serious discipline history declaration
- proof of eligibility for appointment to the Queensland public sector
- Working with children (Blue card)
- proof that mandatory requirements have been met

Further information
- Further information about CHDE and the recruitment and selection process can be found in the accompanying Applicant Guide.
- Applications will remain current for a period of up to 12 months after the closing date of the vacancy and may be considered for other identical or similar vacancies which may be availableThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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