Service Administrator

1 week ago

Lane Cove, Australia Beckman Coulter Life Sciences Full time

Responsible for the provision of all Service Administrative support functions, technical support, product support services and scheduling of Field Service Engineer (FSE) activities in the ANZ With the aim of improving FSE utilisation rates and productivity whilst ensuring Best in Class service delivery.

**Key Responsibilities**:
Working closely with the Regional Service Manager, serve as the central point of contact for customer-related technical issues and inquiries. Help with special projects as may be required from time-to-time.

Service Administration
Maintaining accurate Oracle/Service Max records, as required.
Ensuring instrument warranty conditions and contract commitments are enforced.
Providing quotations to customers for all service-related work
Process service charges & invoices
Schedule PM’s and Cat 1 & 2 MODS
Co-ordinate installations with Sales and Life Science (LS) FSE team
Issue PO numbers
Assist when required to receipt and ship goods from our office

**Support the BECLS Field Service team activities by**:
Providing first level support for all customer technical issues and inquiries
Prioritise FSE jobs based on a priority assignment matrix
Scheduling FSE work and liaising with customers
Assist with parts orders and stock transfers
Maintain own knowledge of latest Technical Bulletins and BU field service-related notifications.

Others
Leads by example to develop a robust continuous improvement culture
Assumes accountability around daily management and monthly KPI’s
Aggressively seeks out opportunities for improvement
Acts as a primary customer of DBS and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvements
Sales Support
Value Selling ‐add value to our service offerings.
Drive substantial new equipment lead generation from Service to aid Sales growth
Partner with sales to support current sales initiatives to drive growth

**Job Requirements**:
Minimum of 2 years’ experience in life sciences / diagnostic industry or similar is ideal
A strong sense of urgency
Great communication skills (both in verbal & written English)
Customer service oriented
Proven organisational skills and ability to multitask
High attention to detail
Ability to work on tight deadlines
Ability to work in a high paced environment
Ability to prioritise jobs based on circumstances and customer or instrument status.
Fast learning and Self-driven to develop expertise to expand repertoire of skills
Demonstrable team work to achieve common goals
Oracle/Service Max Service Modules knowledge highly desirable
As required from time-to-time in order to assist customers and maintain and/or improve product knowledge required to successfully perform the role.
Excellent MS excel skills with data analysis
Address issues with honesty, compliance & integrity
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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