Customer Service and Administration Officer

14 hours ago


Cloverdale, Australia ChoiceOne Pty Ltd Full time

Our client in Cloverdale are on the hunt for a superstar Customer Service/ Administration Officer to join their team on a 6 month assignment, full time hours from early January. Great remuneration package and plenty of learning and training

As our star customer service/ admin officer you will provide information to the public on the services you offer. Key is you will handle all enquires in a professional, efficient and friendly manner and support the organisations customer focused approach to its service provision.

Additionally you will provide efficient and confidential administrative support to organisation.

**We must talk if you;**
- Wish to be the face of the company running the information counter and ensuring people who request information are given a high level of customer service (answering phones, attention to detail, thinking on the spot)
- Have excellent interpersonal/ negotiation and conflict resolution skills with ability to communicate with a wide range of people
- Possess problem solving skills with the ability to exercise initiative and good judgement when required
- Can appropriately handle sensitive and confidential matters
- Can conduct research assignments
- Can ensure efficient and effective referencing, can display and store information and that information available is up-to-date and accurate
- Handle switchboard duties and ensure the customer is directed to the most appropriate staff member
- Provide customers with information regarding different programs and services with relevant information regarding State Government Departments, as required
- Can assist customers with instructions on how to use the City’s internet website
- Can assist developing, reviewing, and updating sections policies, procedures, work instructions and monitoring work flows

**What is in it for you?**
- Great remuneration package
- Uniform provided upon successful completion of probationary period
- One accrued day off every 20 (working) days
- Energised work environment - you can make a difference



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