Client Case Manager

2 days ago

Melbourne, Australia Newdawn Support Services Full time

**Description**:
**Purpose of role**

This purpose of this role is to coordinate client services and care through case management as well as provide leadership, support and guidance to care staff ensuring client needs are met and independence is maintained

**Main duties and responsibilities**

Core objectives include:

- Work closely with the support coordinator
- Liaise with all members of the care team and provide coordinated care
- Contribute to the development, implementation, monitoring and review of care plans to meet clients care needs and to promote quality of life
- Promote a consultative and collaborative approach to client care planning and quality managed activities
- Carry out comprehensive and accurate client assessments
- Research and organise disability friendly and group activities with the community for clients
- Review daily progress notes on various clients and produce reports to present to the support coordinator

The above list is not exhaustive and the role may change to meet the overall objectives of the company.

**Required qualities**
- Professional approach
- Ability to work under pressure
- Organisational and time management skills
- Excellent attention to detail

**Desired competencies**
- Analytical thinking
- Initiative
- Tenacity
- Strategic thinking
- Positive approach to change

**PERSON SPECIFICATION**

**Qualifications**
- Diploma in Community Service

**Experience**
- Experience in case management and/or relevant case management qualifications

**Skills & competencies**
- Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.

**Personal attributes**
- Professional approach (essential).
- Confident manner (essential).
- Positive approach to change (essential).

**Other**
- Working with children check (essential)
- NDIS worker screening check (essential)
- NDIS orientation module completed (essential)
- Case management code (essential)
- Police background check (essential)
- Valid driver’s licence (essential)
- First aid certificate (essential)
- CPR certificate (essential)
- Anaphylaxis certificate (essential)
- Proficient working knowledge of Microsoft Word, Excel and Powerpoint (essential).

**This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job related tasks requested by management and as necessitated by the development of this role and the development of the business.**

**Role Type**:

- In-house - Contract - Part-time - Mid-Senior Level

**Company Overview**:

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