Client Case Manager

2 days ago


Melbourne, Australia Newdawn Support Services Full time

**Description**:
**Purpose of role**

This purpose of this role is to coordinate client services and care through case management as well as provide leadership, support and guidance to care staff ensuring client needs are met and independence is maintained

**Main duties and responsibilities**

Core objectives include:

- Work closely with the support coordinator
- Liaise with all members of the care team and provide coordinated care
- Contribute to the development, implementation, monitoring and review of care plans to meet clients care needs and to promote quality of life
- Promote a consultative and collaborative approach to client care planning and quality managed activities
- Carry out comprehensive and accurate client assessments
- Research and organise disability friendly and group activities with the community for clients
- Review daily progress notes on various clients and produce reports to present to the support coordinator

The above list is not exhaustive and the role may change to meet the overall objectives of the company.

**Required qualities**
- Professional approach
- Ability to work under pressure
- Organisational and time management skills
- Excellent attention to detail

**Desired competencies**
- Analytical thinking
- Initiative
- Tenacity
- Strategic thinking
- Positive approach to change

**PERSON SPECIFICATION**

**Qualifications**
- Diploma in Community Service

**Experience**
- Experience in case management and/or relevant case management qualifications

**Skills & competencies**
- Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.

**Personal attributes**
- Professional approach (essential).
- Confident manner (essential).
- Positive approach to change (essential).

**Other**
- Working with children check (essential)
- NDIS worker screening check (essential)
- NDIS orientation module completed (essential)
- Case management code (essential)
- Police background check (essential)
- Valid driver’s licence (essential)
- First aid certificate (essential)
- CPR certificate (essential)
- Anaphylaxis certificate (essential)
- Proficient working knowledge of Microsoft Word, Excel and Powerpoint (essential).

**This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job related tasks requested by management and as necessitated by the development of this role and the development of the business.**

**Role Type**:

- In-house - Contract - Part-time - Mid-Senior Level

**Company Overview**:


  • Case Manager

    2 days ago


    Melbourne, Victoria, Australia AMES Australia Full time $90,000 - $120,000 per year

    Full-time Maximum Term position available to 30 June 2026 based at our Dallas siteProvide case management to humanitarian entrantsAnnual salary is $70, % superOther benefits include:Regular performance feedback and performance review processSupportive environment and caring work culture with work/life balanceCultural DiversitySalary packaging (Full FBT...

  • Case Manager

    1 week ago


    Melbourne, Australia FrameWork Search and Select Health Full time

    **$75-85k + super + benefits & above**: - **$5k sign on bonus**: - **Location - Northern Suburbs** **About the organisation** Operated & led by a team of health professionals, the highly reputable organisation provides a range of services across allied health, community, aged care, disability/NDIS & more with a real commitment to innovation & evidence...

  • Case Manager

    6 days ago


    West Melbourne, Australia Employment Plus AU Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...

  • Associate: Disputes

    6 days ago


    Melbourne, Australia White & Case Full time

    **Associate: Disputes** **The Opportunity** Are you ready to make your mark as part of the Commercial Litigation Practice in our Sydney office? Globally recognised for the breadth and local depth of our experience, we are trusted advisors to the world’s leading Infrastructure providers. As well as guiding clients through their most complex and...

  • Associate: Tax

    1 week ago


    Melbourne, Victoria, Australia White & Case Full time $180,000 - $250,000 per year

    The opportunityAre you ready to make your mark as part of the Tax team in our Melbourne or Sydney Office?As an Associate, you will have good judgment, excellent analytical skills, and the intellectual rigor to provide high level advisory services on some of Australia's largest transactions and specifically stamp duty advice to large multinational, listed and...

  • Associate: Disputes

    6 days ago


    Melbourne, Australia White & Case Full time

    **Associate: Disputes** **The opportunity** Are you ready to make your mark as part of our Commercial Litigation Practice in our Melbourne office? Our Commercial Litigation Practice specialises in representing clients in high-stakes business disputes across a wide range of industries. We provide expert legal services in areas such as contract disputes,...

  • Case Manager

    2 days ago


    Melbourne, Victoria, Australia Refuge Victoria Full time $60,000 - $90,000 per year

    WHAT'S ON OFFERCombine your qualifications and experience with your personal passions and values, in a role that changes the lives of some of our community's most vulnerable people and work alongside a supportive and compassionate team who are committed to creating a safe and free life for people escaping family violence.This role also offers:• Level 5 of...

  • Associate: Tax

    2 days ago


    Melbourne, Australia White & Case Full time

    **Associate: Tax** Our opportunity - Are you ready to make your mark as part of the Tax team in our Melbourne or Sydney Office? As an Associate, you will have good judgment, excellent analytical skills, and the intellectual rigor to provide high level advisory services on some of Australia’s largest transactions and specifically stamp duty advice to...

  • Associate: Tax

    6 days ago


    Melbourne, Victoria, Australia White & Case Full time $120,000 - $200,000 per year

    Associate: TaxThe opportunityAre you ready to make your mark as part of the Tax team in our Melbourne or Sydney Office?As an Associate, you will have good judgment, excellent analytical skills, and the intellectual rigor to provide high level advisory services on some of Australia's largest transactions and specifically stamp duty advice to large...

  • Case Manager

    6 hours ago


    Melbourne, Australia Refuge Victoria Full time

    About the role WHAT’S ON OFFER Combine your qualifications and experience with your personal passions and values, in a role that changes the lives of some of our community’s most vulnerable people and work alongside a supportive and compassionate team who are committed to creating a safe and free life for people escaping family violence. This role...