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State Manager
3 weeks ago
Lead Strategic Growth
- Market Leading Organisation
- Customer Centric role
**The Company**
This Australian owned organisation is one of the most successful services providers to their customers. With a major focus on managing their assets and working in collaboration with the supply partners, they provide a range of services to all parts of Australia. As they have continued to evolve and grow, they have a need to recruit this business critical role in Western Australia.
**The Role**
Reporting into the COO, the State Manager for the Western Australian operation is responsible for the State P/L for the service delivery operation which includes managing all activity including the contractor fleet, customer service levels, safety and leading the strategy for sales growth.
**Key Responsibilities**
- With P&L responsibility you will oversee the people, sales, contractor fleet, rostering, service, to achieve growth and customer experience requirements.
- Maintain high levels of safety throughout the operation.
- Develop and implement a sales growth agenda to expand the current client base and build relationships throughout the Western Australian market.
- Help grow the customer base through profitable sales contracts and agreements across sales and service.
- Meet customers on a regular basis, specifically the major customer, to assess service performance, leading collaborative projects, problem solve issues.
- Provide strong leadership to the small team and the contractor fleet to execute operational requirements, drive efficient end to end customer service and a robust service solution.
- Lead the team to ensure all work schedules and activities with customers are in place with a clear tracking and monitoring system to enable the business to measure performance.
- Work with the broader business to develop the strategy and growth for the business as well as the annual business plans and performance to budget.
- Reporting on performance when required.
- Set the teams KPI’s and performance targets.
**Background/Experience**
- Ideally tertiary qualified, in a relevant degree.
- Ensure that safety across the business to met and/or exceeded.
- A proven sales and customer development background working across the B2B space is essential. Must be able to show that they have development strategies to grow sales.
- Must be prepared to be present with the team in the office and building relationship across the group, including head office in Melbourne.
- Experience running a business unit with P&L responsibility, either in a general management or branch management type capacity, that leads both operations and sales.
- Strong cost management background across labor and supply chain.
- Must have a calming style, not easily flustered, strong on structure and discipline but also collaborative.
- Customer orientated, able to meet and work closely with customers.
- Must be able to be firm when required to ensure the operations and service is achieved.
If you would like to discuss the role in more detail please contact Matt Simpson on 03) 9823 7406.
