Collections Specialist

4 days ago


Hobart, Australia HAYS Full time

Full -time Collections Specialist position with a fully owned and operated Tasmanian energy retailer.

**Your new company**
Hays Office Support are currently seeking a Collections Specialist for a well-known Tasmanian retailer. This is an exciting opportunity to join their team & assist with customer support, whilst using your skills in customer service to confidently action the collection of overdue payments. This retailer has a clear purpose: ‘to proactively deliver practical energy solutions to all Tasmanians’. The role will require full-time hours and will be offered as 12-month temporary assignment, with potential to then be offered as a permanent role.

**Your new role**
Based in Hobart, our client is an organisation that focuses on positive energy solutions. As the Collections Specialist, you will be responsible for providing an accurate, high quality customer experience to customers through a variety of channels, including inbound and outbound. You will also be required to be multi-skilled and specialise in debt collections for overdue payments. If you are interested in a high-level customer service role and have experience in this field, this is the job for you

**What you'll need to succeed**
To be the successful applicant you'll have demonstrated experience in Customer Service. In addition, you will have;
- A passion for customers
- A strong, proven capacity to support customers and provide sound recommendations on products and services
- A growth mindset, be proactive and a self-leader
- Experience in conflict resolution and the capacity to handle challenging conversations
- The ability to be accountable for personal deliverables
- The personality to fit in with a positive team environment

**What you'll get in return**
You'll receive an attractive hourly rate, the opportunity to further your skills and knowledge of Customer Service and Conflict Resolution, and to join an organisation that prides itself on sustaining our community and economy.

**What you need to do now**

**LHS 297508** #2718978


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