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Account Coordinator Industrial

3 weeks ago

Adelaide CBD, Australia Detmold Group Full time

**About our Organisation**
The Detmold Group is a family-owned and operated global business, partnering with some of the world’s largest and most iconic food and retail brands to create world-class packaging for a better tomorrow. Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do. Relentlessly looking for ways to improve on quality, service, and efficiency, we are driven to improve the way the world experiences packaging.
**About our Opportunity**
Our team is focused on success and enjoy what they do We’re looking for people with a passion for delivering excellence in customer service who are focused, organised, and proactive, to join our team, based in Adelaide, South Australia. This role provides key support for the Detpak Industrial business and requires working in close collaboration with the Business Managers, as well as Group Supply Chain & Logistics, to deliver on customer service priorities and business objectives.
**Your key responsibilities will include**:

- Ensuring ordering and forecasting requirements are completed accurately, and container tracking and customer stock reporting is done on a timely basis
- Coordinating internal and external stakeholders, to ensure accurate on time delivery of goods
- Proactively addressing customer concerns and requests, managing the credit claims process efficiently, and developing solutions that demonstrate the Detpak promise of delivering quality, value, and service
- Providing superior customer service to new and existing accounts, developing significant relationships with key customers
- Coordinating inventory management

You will have previous experience in a similar role with a focus on delivering excellence in service within a fast-paced environment. Your customer-focused approach and ability to process orders with a high level of accuracy in a timely manner will ensure your success.
**In particular, you will demonstrate**:

- A passion for customer service and business success
- A high-level of attention to detail
- Resilience and ability to manage to tight timeframes
- Prioritisation / Time management and organisational skills
- Problem solving ability

This is a great opportunity to join a global company with a head office in Adelaide. We offer a supportive team environment with genuine development and career-growth opportunities.
Confidential telephone enquiries are welcome to **Lesley Mackman** on 08 8448 5119.
Employee safety is our priority, and we want our people to be **100% SAFE.