Intake Coordinator

Employment Type: Permanent full time

Hours: 38 hours weekly

Location: Home care team Keon Park

Upload with Application: Resume, cover letter, and all relevant qualifications

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us as at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

In this role, you will play a vital part in the smooth administration of new client intake for our Home Care Packages (HCP), Department of Veterans Affairs (DVA), Veterans Home Care (VHC), National Disability Insurance Scheme (NDIS) and Private clients.

Your responsibilities will include managing the process of liaising with new enquiries and ensuring that they receive the appropriate care and support they need.

The key purpose of the HCIC is to:
- Respond to enquiries from potential HCP, DVA, VHC, NDIS or private clients and/or their carers- Support clients/representatives to understand the benefits of home care services, taking into consideration their individual circumstances, so they can make an informed decision about accepting in home care- Complete necessary processes and administrative tasks to activate and establish home care requirements in readiness for commencement.- Review My Care Portal for new referrals or other relevant portals Provide quality customer service to potential new clients, aiming to meet these clients' needs efficiently and effectively and provide the best possible care and support service.- Manage incoming enquiries for in-home services- Record all relevant client communication and information into the client management system, CRM and My Aged Care as required.- Complete intake phone appointments, provision of information about services to clients and complete relevant documentation- Hand over qualified enquiries to the Care Advisory or Service delivery team for assessment and sign up- Conduct client follow up as required and liaise with relevant Care Advisors or Service Coordinators to ensure service delivery meets client expectations and needs- Work alongside service delivery and client services teams to respond to client referrals- Develop and maintain positive stakeholder relationships and engagement and build networks to promote and market Mercy Health Home Care’s brand

What you’ll bring

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have- A compassionate, flexible and positive approach to effective patient care and management.- The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

You will also be required to provide evidence of, or in the process of obtaining:
- A current National disability Screening Check (NDIS Screening Check)

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
- We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture._
- We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present._