Service Coordinator
9 hours ago
$36- $38 depending on exp
- 12 month contract role with view to permanent
- Ideally seeking someone who has finished school in the past few years and is now ready to take the next step
- Mount Waverley location
- Monday to Friday
- Immediate start
- Full training provided
**The company**:
Australia’s leading designer and manufacturer of dock products, freight hoists, scissor lifts, pallet loading and handling equipment, stretch wrappers, cranes, hoists and vehicle lifts.
**The role**:
You will be responsible for coordinating and scheduling of all service, repair, and planned maintenance jobs to best meet customers requirements.
**Key responsibilities**:
- Ordering of all parts and materials
- Ensuring customer satisfaction and service is adhered to and turnaround times are met
- Managing all first point of calls for customers
- Track progress of jobs
- Coordinate scheduling of service and repair's with technicians around Australia
- Developing strong relationships with customers, technicians and freight companies
- Provide all relevant documentation and data entry to the system to allow invoicing of all completed works in a timely manner
- Cross train with other administrative personnel to provide additional support during heavy work loads or back up during absences
- Additional duties as required
**The person**:
- Looking for someone who has a strong customer service background who is now ready to take the next step
- Experience working with a wide variety of clients and able to develop and maintain relationships
- Professional and confident phone skills
- Multitasker, excellent communicator with the ability to work well in a busy, fast-paced environment
- Proficient computer skills being a must
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