Customer Service

1 day ago

Noble Park North, Australia Nationwide Group Full time

Employer of Choice - Australian Business Awards 2020 and 2021
- Flexible working arrangements | Insurance & accommodation discounts
- $25 - $30 per hour plus superannuation and insurance discounts

**Who we are**
Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. We are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.

**About the role**
This is not your average Dispatch job Our fun and friendly call centre offers a challenging and varied role where every day is different. The environment is fast-paced and busy, and the dispatch team is dedicated to ensuring our customers receive timely service every time.

Additionally, the role involves:

- Planning and dispatching tow trucks in accordance with customer timeframes and workloads;
- Answering customer calls, service queries and providing updates and ETAs;
- Providing the highest level of customer service and communication;
- Developing relationships with our drivers and key customers;
- Communicating effectively with drivers to resolve transport issues as they arise;
- Liaising with fleet allocators to ensure all delivery requirements are adhered to.

**Skills & experience**

Furthermore, you will have:

- Strong written and verbal communication skills;
- High attention to detail and a keen eye for error;
- Excellent time management skills and ability to prioritise tasks;
- Ability to communicate and work well with all types of internal and external customers;
- The capacity to meet strict deadlines;
- An adaptable and flexible approach to work;
- Intermediate computer skills.

**Why work with Nationwide group**
There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly and supportive team, we offer:

- An employee benefits program, which includes roadside assistance membership, insurance and accommodation discounts;
- An employee assistance program;
- Professional development - we’ve won awards for our investment in our people
- Genuine opportunities for career progression - we promote internally first.
- Flexible working arrangements

**How to apply**
To APPLY, please submit your resume and cover letter (.docx or.pdf formats accepted only).
Nationwide Group is a smoke free workplace.
No recruitment agencies please.

**Schedule for this job**
- 8 hour shift
- Monday to Friday
- Weekends

**Benefits offered**
- On-site parking
- Work from home
- On-site gym
- Employee assistance program
- Store discount

  • Customer Service Operator

    7 days ago

    Noble Park North, Victoria, Australia National Patient Transport Full time $60,000 - $90,000 per year

    Customer Service Operator – Call Taker/Dispatcher (Communications Centre)$30.41/hour + 25% casual loading + shift allowances | Fast-paced, meaningful work in a supportive healthcare team in Noble Park NorthBe the voice behind the scenes. Support real patients, real-time.We're seeking confident, clear communicators with strong customer service instincts to...

  • Customer Service Officer

    5 days ago

    Noble Park, Australia Nationwide Group Full time

    **Customer Service and Dispatch Officer - Inbound Call Centre Support** **We are currently seeking Customer Service & Dispatch Officers in our Noble Park Office** - 2 weeks induction and training, - Full time position - Hybrid model - Flexible Working Arrangements - Onsite secure parking - Access to onsite Gym **Who we are** Nationwide Group (NWG) is the...

  • Customer Service Officer

    3 days ago

    Noble Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, BK Swim & Gym - Noble Park North 3174** - Great career paths and development with this new Belgravia venture - Be part of something new and exciting - Great workplace flexibility - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and...

  • Customer Service Officer

    2 weeks ago

    Noble Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, BK Swim & Gym - Noble Park North 3174** - Great career paths and development with this new Belgravia venture - Be part of something new and exciting - Great workplace flexibility - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and...

  • Customer Service Officer

    7 days ago

    Noble Park, Victoria, Australia E&S Trading Full time $60,000 - $80,000 per year

    For over 60 years, we've has been helping customers create better living experiences through quality kitchen, bathroom and laundry solutions. Customers choose e&s for the expert advice and outstanding service from our team across our expanded state-wide locations. We are a proud, honest, and respectful employer and we are people first.We are now excited to...

  • Customer Service Officer

    7 days ago

    Noble Park, Victoria, Australia e&s Full time $60,000 - $90,000 per year

    For over 60 years, we've has been helping customers create better living experiences through quality kitchen, bathroom and laundry solutions. Customers choose e&s for the expert advice and outstanding service from our team across our expanded state-wide locations. We are a proud, honest, and respectful employer and we are people first.We are now excited to...

  • Customer Service Officer

    2 weeks ago

    Noble Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, BK Swim & Gym - Noble Park North 3174** - Great career paths and development with this new Belgravia venture - Be part of something new and exciting - Great workplace flexibility - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and...

  • Customer Service Coordinator

    3 days ago

    Noble Park, Victoria, Australia Seeley International Full time $60,000 - $80,000 per year

    Seeley International is Australia's largest manufacturer of climate control and HVAC solutions for domestic, commercial, and industrial markets, with iconic brands such as Breezair, Braemar, Coolair, Climate Wizard and Convair. For more than fifty years, this Australian owned family business has led the industry with groundbreaking innovations. Seeley...

  • Customer Service Agent

    2 weeks ago

    Noble Park North, Australia Kaddy Full time

    **About Us** Kaddy is an exciting early-stage hypergrowth start-up that aims to simplify and improve the US$300 billion global wine supply chain by connecting the various stakeholders using technology. Our core product is a cloud-based SaaS platform that provides the wine industry with an end-to-end supply chain solution that dramatically reduces delivery...

  • Customer Service and Dispatch Coordinator

    2 weeks ago

    Noble Park, Australia Nationwide Group Full time

    Noble Park location - Permanent full-time position - Start time (10:00AM - 3:00PM), with required weekend work. **About Us.** Nationwide Group (NWG) is the largest provider of emergency roadside assistance, towing and transport and storage solutions in Australia. As a subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and...