Patient Management Administrative Assistant

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.
Our Operational Communications division is responsible for coordinating and optimising state-wide emergency and non-emergency ambulance response, as well as the provision of patient care through Australia's largest ambulance triage directorate.
About the role
Ambulance Victoria currently have an opportunity for a Patient Management Administrative Assistant to join our Triage Services Team. Working closely with the Patient Management team, the role provides effective and efficient high-level administrative and secretarial support to the Patient Management Lead. Your responsibilities will include, but are not limited to:

- Act as an initial point of contact for the Patient Management Lead by responding to administrative enquiries and processing messages for follow up and action
- Provide broad administrative support, including diary management, meeting agendas and minutes, preparation of various draft correspondence and documents (e.g. business cases, memos, reports, presentations) and written responses to correspondence
- Provide administrative support as part of the development, implementation and management of patient management plans for frequent and complex callers
- Coordinate and collate monthly/quarterly operating reports, as well as compile ad-hoc statistical, financial and analytical reports within given deadlines
- Foster constructive and effective working relationships with key internal and external stakeholders
- Establish and maintain office and administrative systems for the department for efficient retrieval and dissemination of information
- Maintain a filing system in line with Central Records to ensure all information is centrally recorded, stored confidentially and readily accessible
- Identify and correct conditions that affect patient/self/colleague safety by upholding safety standards

About you
Suited to highly motivated and innovative individual, the successful applicant will possess
- Demonstrated substantial experience and expertise in providing secretarial and administrative support within a large organisation or department.
- Previous experience in the heath sector is highly desirable
- Demonstrated experience in the development and maintenance of administrative systems.

Working at AV
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you
Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.
All applicants must have unrestricted working rights in Australia.
The commencement salary for these positions is $60,858.48 per annum, pro-rata in alignment with the AVEA, plus 10.5% superannuation.
How to apply
- A covering letter
- Document addressing the key selection criteria
- A resume

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.