Collections Specialist

1 day ago

Adelaide Region SA, Australia Plenti Full time

**Who we are**

Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding customer service. Our proprietary technology delivers award-winning automotive, renewable energy and personal loans to help creditworthy borrowers bring their big ideas to life.

We are a dynamic and innovative business that is growing very strongly. By continuing to deliver better customer value and experience we are taking market share from incumbent lenders who are constrained by complex and inefficient legacy systems.

We are a fast moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business continue to grow and thrive. With approximately 210 people based in Australia, we are a small enough organisation that everyone can make a difference but we have very big ambitions that our passionate team are working to deliver
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We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success comes through collaboration and challenging ideas. We are passionate about what we do but believe that for one to truly foster this passion you have to look after yourself as well.

Plenti listed on the ASX in September 2020 and has revenue of ~$140 million. Plenti is on a mission to be Australia’s best lender.

**What will you be responsible for?**

As a Collections Specialist you will have the responsibility for an early stage arrears portfolio on our secured and unsecured loan portfolios, managing collection activities to maximize recoveries while maintaining our reputation for superb customer service.
- Liaising with our external collections agencies, where required
- Early stage skip tracing, where required
- Assessing and responding to proposed debt agreements and bankruptcy petitions
- Implementing and documenting effective collections processes, and creating a ‘collections culture’ with other team members
- Building and maintaining strong relationships with senior management and other internal teams
- Compliance with all regulatory obligations including the NCCP Act, Privacy Act, ASIC Regulatory Guides and AML/KYC requirements

**What type of background will make you successful?**
- 2+ years’ experience and demonstrated high performance in an unsecured or secured collections role
- A strong understanding of credit and collections regulations
- Extraordinary verbal communication ability and powers of persuasion
- Superb organisation and attention to detail
- An open, entrepreneurial personality
- The ability to work autonomously, think on your feet and work in an evolving work environment dealing with complex enquiries

**What's life like at Plenti?**

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and rewards.

If being in a dynamic industry as part of a market-leading fintech sounds like you, then come help us positively reshape Australia’s financial eco-system. Our start-up culture fosters innovation, entrepreneurship, leadership and your career progression. We have a purpose our people believe in, and genuine values that come from deep within our business.

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