Collections Specialist

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia's best lender.

Plenti is a founder led business that launched in 2014 and is now listed on the ASX, with annual revenue of over $200 million and a loan portfolio of over $2 billion.

What's the role?

We are seeking a Customer Service specialist to join our Collections team. This role will play a crucial role in managing our customer accounts and ensure timely payments for our early-stage arrears portfolio on our secured and unsecured loan portfolios. You will assist in managing collection activities to maximise recoveries while maintaining Plent's reputation for outstanding customer service.

Our Collections team is a high-performing team that cares for our customers' needs. With internal development opportunities and celebratory team events, we foster a supportive and engaging workplace where our people can grow and thrive.

What else will I be doing?

• Manage portfolio of overdue accounts: Assess customer financial circumstances and identify solutions to assist our customers in restoring their loans to good standing.

• Implement solutions for our customers: Assess and respond to proposed debt agreements, create structured payment plans, undertake skip tracing and bankruptcy petitions and liaise with our external collections agencies.

• Create a collections culture: Implement and document effective collections processes to ensure best practice collections culture

• Record Keeping: Maintain accurate, up-to-date records of all communications, payment arrangements and actions take for each account.

• Build relationships: Build and maintain strong relationships with senior management and our other internal teams

• Compliance: Ensure all regulatory obligations including the NCCP Act, Privacy Act, ASIC Regulatory Guides and AML/KYC requirements are upheld. Upon successful completion of probation, you will have the opportunity to work two days a week from home.

What type of skill set and experience will make you successful?

• Proven experience in a high-volume customer service environment, such as: Call Centre's, Retail or Hospitality.

• Demonstrated ability to handle inbound and/or outbound calls professionally and efficiently.

• Strong communication skills, both verbal and written, with the ability to engage confidently with a wide range of customers.

• Proficiency in using CRM systems, call logging technology, and other customer service tools.

• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.

• Strong problem-solving skills and a proactive approach to customer support.

• Previous Collections experience is highly desirable however, not essential.

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It's a place where everyone can "make it happen" and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia's financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know any reasonable adjustments you may need during the interview process so we can accommodate you.