Guest Service Agent/front Office Receptionist

1 week ago

Hawthorn, Australia Quest Hawthorn Full time

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporations, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

Quest Hawthorn comprises 119 serviced apartments including Studio, One, Two Bedroom Apartments property located in vibrant inner Melbourne suburb of Hawthorn. Located on Glenferrie Road, Quest Hawthorn is well connected to Melbourne via the cities famous tram network which passes the front door
Situated within walking distance of the Swinburne University, minutes from Hawthorn Convent Arts Precinct, Melbourne CBD and surrounds.

Quest Hawthorn now has an exciting opportunity available for a Front Office Receptionist to join its team on a casual basis.

The Role
Involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.
Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail.
The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity
The role presents a great opportunity to work with a close knit friendly dynamic team. Develop your skills and knowledge in a supportive and collaborative environment under the banner of the highly successful and established Quest brand.
Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally, onsite parking, along with team & individual performance incentives.

Applications

**Job Type**: Casual

**Salary**: From $28.07 per hour

**Benefits**:

- Employee discount

Schedule:

- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

COVID-19 considerations:
Quest StaySafe Program

Work Location: One location

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