Quality Officer

18 hours ago

Daleys Point, Australia Dovida Full time

**About this opportunity**

At Dovida, we believe that quality care starts with quality people. As our Quality Officer, you will play a key role in supporting our **Newcastle & Central Coast** team based out of either our **Belmont** or **Daley's Point**office to ensure we continue to meet and exceed our business objectives and remain compliant with ISO certification requirements, and the Aged Care Quality Standards.

**Why Join Us?**
- Full Time Permanent hybrid role with flexible working arrangements - you day, your way
- Choice of location - 2 office locations, whichever suits your preference and schedule;
- Squeezed between Coles and Woolworths in the bustling Belmont CBD, 300m from the shores of Lake Macquarie
- The picturesque Daley’s Point, surrounded by stunning beaches and scenery where your initial training will be located
- Paid Birthday Day Off
- A purposeful role where you can make a positive difference in the lives of seniors in your community

**Key Responsibilities**:

- Stay ahead of change by communicating aged care reforms and legislative updates clearly and effectively, ensuring our staff are well-informed and prepared to comply with any significant change requirements.
- Oversee and maintain compliance with the national quality management systems, including audits, other compliance activities, and continuous improvement initiatives that drive better outcomes for clients and the business.
- Promote a safe and compliant workplace, ensuring adherence to the National WHS Policy and state legislation, initiatives, and office standards that prioritise the wellbeing of both employees and clients.
- Collaborate closely with the key stakeholders in the organisation to support business-wide process improvements that reflect our commitment to quality and innovation in service delivery.
- Maintain and promote a culture of continuous improvement, encouraging feedback, knowledge-sharing, and practical solutions that make a positive impact across all areas of the organisation.

**About you**:

- Experience with quality, compliance, risk and auditing, ideally from a hospital or aged care background.
- Excellent communication skills and ability to problem solve solutions.
- Self-motivator and able to deal with multiple conflicting priorities.
- Be a high-level administrator with business management skills including a high level of computer literacy and accurate data entry skills. A bachelor’s degree is preferred but extensive experience will also be considered.
- Self-motivated but also able to work well as part of team.

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

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