Vas Systems Manager

Join Australia's fourth largest Telco in an exciting growth phase
- Ability to work from anywhere 3 days a week and 2 from the office
- Do It. Own it. Love it

We are a business who is crazy about customers. We use disruptive thinking every day to ensure that we are capturing every opportunity to deliver the ultimate experience to our customers and people.

We empower our people to
**Do it. Own it. Love it** and that’s why they choose to work for us.

Here, it’s never just a job - We care about what we do and the impact we have, and that’s what connects us.

Whoever you are, you'll fit right into our team of 1,400 different personalities. We’ll support you to be the best you can be here at Vocus and at home.

**What’s the opportunity?**

We are currently looking for a VAS Systems Manager to manage and coordinate the design, implementation, ongoing support and maintenance/upgrading of the VAS ICT Infrastructure and services, with a focus on maximum availability, security and performance to Vocus internal staff and customers.

**The day to day**:

- Monitoring and improving the availability and performance of computer systems within the VAS ICT environment.
- Managing the provisioning, installation, operation, upgrading, capacity planning and performance testing of Vocus’ VAS ICT Infrastructure.
- Liaising with the Project Management Office and overseeing the allocation of the VAS Systems team resources to infrastructure projects associated with systems engineering, including system upgrades and roll outs.
- Ensuring effective security of the Vocus’ VAS ICT infrastructure and networks, including operational management of technologies.
- Developing, maintaining, enforcing and promoting awareness of security policies, procedures and standards.
- Providing effective technical support to systems users.
- Managing implementation of VAS security and control techniques and technologies as per business requirements, and reviewing periodically for ongoing validity.
- Managing relationships with the key stakeholders to ensure that our customer expectations are met.
- Ensuring the integrity of the VAS ICT technology databases, equipment, network configuration and software reconciliation.
- Undertaking long term policy and strategy planning on standards and service levels for Communications networks.
- Coordinating with Corporate IT to manage the support of the VAS ICT Infrastructure, ensuring the ongoing availability and reliability of systems is maintained.
- Recruiting new employees and managing the professional development of current VAS Systems specialists.
- Creating and maintaining technical documentation, reports and records regarding infrastructure solutions.
- Providing escalated (3rd level) technical support, troubleshooting and fault rectification of high level technical issues related to networking equipment and services.
- Providing guidelines for training in the use and maintenance of equipment, systems and facilities.
- Participating in corporate change control procedures and methodologies.

**What we need from you**:

- You have the full rights to work in Australia. You're an Australian citizen or a Permanent Resident.
- You have between 5 and 7 years of commercial experience in IT/Network Engineering (preferably within the Telecommunications Industry) coupled with professional qualifications in Computer Science or Electronics Engineering
- You have a minimum of 3+years’ professional experience in Telecommunication or IT Industry
- Expert knowledge of communication concepts, including detailed product knowledge.
- Strong project management skills.
- Strong understanding of technical innovations in the communications sphere, including satellite and wireless technologies.
- Strong understanding of the telecommunications regulatory environment.
- Strong people management skills.
- Ability to build and maintain strong vendor partnerships.
- Advanced understanding of networking and associated enterprise infrastructure design.
- Excellent oral and written communication skills.
- Experience with Cisco, Juniper, Fortinet and/or other similar networks.
- Excellent written and verbal communication and presentation skills.
- Proven analytical and troubleshooting skills.

**The extra stuff we know you want to know**

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We know how to celebrate our wins and we know learning from our mistakes makes us better. We are all about flexible working and, hand on heart, we practise work life balance. We high five you on your work anniversary and give you a day off. We know time off is important for balance, so we have an option to buy more leave. We embrace your unique style and let you be a master of your own style with no dress code. This is just the tip of the iceberg, so jump on our careers site or LinkedIn to find out more

**Did I hear you say, “Who is Vocus?”**

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We are a challenger business in the Telco and Energy Industry. We listened to our customers and heard that they wanted more from a n