Service Desk Analyst

2 days ago

Brisbane, Australia EFEX Full time

**Ready to take the next step in your IT career?**

At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.

**Who We Are**

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital service providers. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first - our clients and our team.

**The Role**

As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based in our Underwood branch, offering plenty of variety and client interaction.

You will:

- Provide high-quality IT support and exceptional customer service
- Troubleshoot and resolve client issues across a range of technologies
- Manage service requests and incidents through Salesforce
- Maintain accurate ticket notes, timesheets, and documentation
- Work collaboratively with colleagues to deliver seamless service

**About You**

You’ll thrive in this role if you have:

- Previous MSP or internal IT experience
- Strong customer service and client-facing skills

A solid background in:

- Workstation trouble shooting
- Active Directory and Microsoft 365 support
- Backup and recovery processes
- Remote monitoring and management tools
- Servers, switches, routers, firewalls, and storage
- Azure and VOIP solutions

And personally, you’ll bring:

- A desire to keep learning and stay across new technologies
- A friendly, positive approach to client service
- Excellent communication skills
- The ability to work in a fast-paced environment while staying organised

**What We Offer**:

- **Competitive salary**: we recognise your expertise
- **Supportive, down-to-earth culture**: collaboration and respect are at the core of our team
- **Birthday leave**: celebrate your day, on us
- **Wellbeing leave**: two additional days to recharge
- **Career pathways**: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
- **Challenging, rewarding work**: every day brings variety with new clients, problems, and technologies to solve

**Why Join efex?**

This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.

**Company Overview**:

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