Service Desk Analyst

5 hours ago

Brisbane, Australia EFEX Full time

**Ready to take the next step in your IT career?**

At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.

**Who We Are**

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital service providers. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first - our clients and our team.

**The Role**

As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based in our Underwood branch, offering plenty of variety and client interaction.

You will:

- Provide high-quality IT support and exceptional customer service
- Troubleshoot and resolve client issues across a range of technologies
- Manage service requests and incidents through Salesforce
- Maintain accurate ticket notes, timesheets, and documentation
- Work collaboratively with colleagues to deliver seamless service

**About You**

You’ll thrive in this role if you have:

- Previous MSP or internal IT experience
- Strong customer service and client-facing skills

A solid background in:

- Workstation trouble shooting
- Active Directory and Microsoft 365 support
- Backup and recovery processes
- Remote monitoring and management tools
- Servers, switches, routers, firewalls, and storage
- Azure and VOIP solutions

And personally, you’ll bring:

- A desire to keep learning and stay across new technologies
- A friendly, positive approach to client service
- Excellent communication skills
- The ability to work in a fast-paced environment while staying organised

**What We Offer**:

- **Competitive salary**: we recognise your expertise
- **Supportive, down-to-earth culture**: collaboration and respect are at the core of our team
- **Birthday leave**: celebrate your day, on us
- **Wellbeing leave**: two additional days to recharge
- **Career pathways**: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
- **Challenging, rewarding work**: every day brings variety with new clients, problems, and technologies to solve

**Why Join efex?**

This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.

**Company Overview**:

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...

  • Service Desk Analyst

    2 days ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a hybrid of Office (South Brisbane) and WFH...

  • IT Service Desk Analyst

    1 week ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Key Points** - **Employment**:Permanent, full-time - **Location**:Icon Group South Brisbane Head Office. **At Icon,**_You Can_** Are you an experienced IT support professional looking to take the next step in your career? We are looking a motivated individual to join our IT Service...

  • IT Service Desk Analyst

    5 days ago

    Brisbane, Queensland, Australia Icon Group Full time $60,000 - $90,000 per year

    Information TechnologyBrisbaneFull TimeIcon GroupKey Points Employment: Permanent full-timeLocation: Icon Group South Brisbane Head Office.At Icon, You CanAre you an experienced IT support professional looking to take the next step in your career? We are seeking a motivated individual to join our IT Service Desk team as a Service Desk Analyst at our South...

  • Service Desk Analyst

    2 days ago

    Brisbane, Australia NTT Full time

    In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously...

  • Service Desk Analyst

    2 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Renowned medical insurance organisation seeking a Service Desk Analyst to support busy Brisbane office. **Your new company** A nationally-recognised medical defence organisation is on the hunt for an enthusiastic Service Desk Analyst to support their busy Brisbane operations. Based in the CBD, you'll be joining an organisation that prides itself on...

  • IT Service Desk Analyst

    6 days ago

    Brisbane, Queensland, Australia Icon Group Full time $60,000 - $90,000 per year

    Key Points Employment:Permanent full-timeLocation: Icon Group South Brisbane Head Office.At Icon, You Can Are you an experienced IT support professional looking to take the next step in your career? We are seeking a motivated individual to join our IT Service Desk team as a Service Desk Analyst at our South Brisbane Head Office. This is a fantastic...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Australia Brennan IT Full time

    **Brennan IT** At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. *** **Brennan...

  • Service Desk Analyst

    4 days ago

    Brisbane, Queensland, Australia UpperGround by Hudson Full time $60,000 - $80,000 per year

    Position Title: Service Desk AnalystEffective Date: TBCDivision / Department: Corporate / Information TechnologyReports To: Service Desk Team LeadDirect Reports: NilLocation: Corporate OfficeContract: 6-month initial contract with the view to become permanentWork Arrangement: 5 days in the office Purpose of the Role: To enable improved business outcomes...

  • IT Service Desk Analyst

    1 week ago

    South Brisbane, Australia CareCone Australia Full time

    **Position - **IT Service Desk Analyst **Location-** Brisbane, QLD **Employment Type**:Permanent **Work Type**:Onsite **Must have full working rights. No sponsorship.** **Role** **purpose** The purpose of the role is the delivery of first-line proactive and reactive technical support for all business areas. Working closely with IT colleagues, partners,...