Field Service Technician

5 days ago

Melbourne, Australia Avidbots Full time

**Now is the time to become an Avidbotter**

Avidbots is a leading edge robotics company with the vision to bring robots into everyday life with the intention of expanding human potential. Our ground-breaking product, the Neo 2 autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Because of our continued successes, we are in major growth mode to add to our award winning employee culture. Headquartered in Kitchener, ON, Canada, Avidbots offers comprehensive service and support to customers in 5 continents.

**How you will make a difference**
- Provide outstanding customer and equipment support, from the depot and on-site.
- Diagnose issues or technical problems that can include electrical, mechanical, and software related service issues.
- Seek to understand customer questions or concerns and make appropriate recommendations.
- Support Avidbots product demonstrations, deployments, and customer training across North America (high travel requirement).
- Support robot operations remotely in our web-based monitoring software.
- Present training materials to customers and teach them to use all aspects of the robot.
- Document customer feedback, findings in the field, and work order details.

**_
** This role is 100% remote traveling to client sites daily or working from home when not traveling_**

**_ ** Home most every weekend_**

**_
Our Service Technicians are critical to our continued success and have a tremendous impact on the sustainability of Avidbots._**

**Minimum qualifications**
- Diploma, degree, or 2+ years of experience in robotics or in an associated field such as electronics or mechanics
- 2+ years of working experience troubleshooting, testing, repairing, and servicing technical equipment
- Hold a valid P2 or full (unrestricted) driver’s license
- Travel within Australia & on a regular basis (75%+)
- Ability to lift 35-70 lbs on a regular basis
- Successfully complete pre-employment onboarding requirements that may include: criminal/civil background checks and motor vehicle records search

**Preferred qualifications and key skills**
- Successful experience in a customer-facing role: assisting, training, relationship building, etc
- Exceptional manual dexterity and high attention to detail
- Comfortable and experienced with fault-finding by reading schematics and wiring diagrams
- Ability to work flexible shifts and adapt to changing work schedules
- Driven individual, passionate about robotics, and works well as part of a small support team
- Experience working with electronics or electro-mechanical devices
- Experience servicing floor cleaning equipment
- Experience working with computers and software tools (Linux experience ideal)
- Experience towing small to medium trailers
- Hold a valid passport

**_Applicants must be currently authorized to work in Australia for any employer_

Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people.

Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

INDAV

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