Succeed@adelaide Support Officer

**(HEO5) $80,118 - $89,085 per annum plus an employer contribution of 17% superannuation applies.**

**Continuing, full time position available.**

In addition to your administrative duties, you will conduct thorough reviews of supporting documentation and escalations to inform future campaigns. Your insights will help address and resolve systemic issues that negatively impact the student administration and academic experience. By highlighting these issues, you will contribute to the ongoing improvement of student success and retention

**To be successful you will need**:

- Demonstrated experience and commitment in delivering customer-centric service.
- Proven ability to learn new systems and adapt to new technologies.
- Demonstrated organisational and administrative skills, including the ability to prioritise and manage competing work tasks.
- Proven ability to work constructively as part of a team and build positive relationships with internal and external stakeholders at all levels.
- Strong attention to detail and demonstrated ability to identify and solve problems efficiently.
- Demonstrated ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery, and a commitment to positively comply with the associated behaviour expectations.

**Enjoy an outstanding career environment**

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

**Your division's broader role**

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

Learn more at: adelaide.edu.au/dase/division-leadership

**If you have the talent, we'll give you the opportunity. Together, let's make history.**

Applications close 11:55pm, 4 September 2024.

**For further information**

For a confidential discussion regarding this position; contact:
**Dave Thomson**
Manager Student Engagement & Retention
Division of Academic and Student Engagement | Student Engagement and Success
P: +61 (8) 8313 0454

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