Support Officer

1 week ago

Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

Help enable prosperity and sustainability in Australian communities
- Join a team that genuinely cares, values you and is always getting more diverse
- Full-time 12-month fixed term position, based on site in our Adelaide Head Office

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

**It starts here. With Bendigo Bankand you.**

The Support Officer - Loan Fulfilment role provides a key function within the bank to prepare complex and non-complex security documentation for our customers.

The team plays an important role in the Bank’s lending process by ensuring security documentation including Contracts and Mortgages are true and accurate, mitigating and protecting against future risks should a customer default.

This is a full-time 12-month fixed term position, based on site in our Adelaide Head Office.

In this support role, you’ll make your mark by:

- Preparation of accurate and compliant Letter of Offer, Security and ancillary documentation to support loan approvals
- Adhere to group policies and act in accordance with set procedure and checklists.
- Maintain current file status in appropriate systems.
- Calculate accurate fees and charges applicable to loan documentation.
- Meet agreed productivity targets and ensure that output statistics are updated for management reporting purposes.
- Maintain a high standard of service delivery ensuring that services are delivered in accordance with service standards.

**What you’ll bring to the role**

To succeed in this role, you will have:

- Proactive, innovative, and prepared to go the extra mile to deliver exceptional customer service.
- Excellent communication and relationship building skills. Someone energetic, enthusiastic, and co-operative.
- Demonstrated ability to work within tight timeframes with the ability to prioritise.
- Ability to work onsite 5 days per week at Ipswich Regional Office.
- While previous experience and knowledge of loan securities, land titles and other forms of property legislation, stamp duty legislation and practices are desirable, it’s not essential.

**So, why work with us?**
- Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
- Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day.
- Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

- Our flexible work options are designed to suit your life - talk to us about what flexibility means to you.
- Health and wellbeing support, including discounted gym memberships, and private health insurance options.
- Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

**We’re making better, bigger. And we’ll get there with you.

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